Director of Revenue Operations

OverviewDirect message the job poster from Practice BetterJob Title: Director of RevOpsLocation: Candidate must be located in Canada or the USA. We have offices in Toronto, ON, Canada, and Kansas City, MO, USA, but the role is remote/hybrid/flexible.Reports to: President at Practice BetterPractice Better is the all-in-one practice-management & client-engagement platform built for the next generation of health-and-wellness practitioners. We power a rapidly growing, mid-eight-figure SaaS business and support tens of thousands of practitioners across dietetics, coaching, holistic health, and allied-medical segments. After more than doubling ARR during the last two years, we are targeting ambitious growth through deeper fintech monetization, packaging & pricing uplifts, and a more data-driven go-to-market engine.To hit those goals we are building a modern Revenue Operations function that unifies Marketing, Growth, Sales-assist, Partnerships, Customer Success and Payments under a single source of truth. You will be our first dedicated RevOps leader and a key member of the executive team. This is a high-impact opportunity to architect a predictable, insights-driven revenue engine—ensuring Marketing, Sales, CS, and Finance operate from the same playbook and can move faster with less friction.What you’ll doAudit the entire revenue tech stack (HubSpot, marketing-automation, payments platform, product-analytics, BI) and deliver a 90-day optimization roadmapMap our PLG → sales-assist → expansion funnel, create common definitions, SLAs and stage-conversion dashboardsStrategic Planning & Forecasting – Own the integrated GTM plan, quota models, territory design, and annual budgetingStand up board-level forecasting for Subscription, Payments, and Add-On products, tying marketing pipeline and churn drivers to ARRProcess & Tooling – Automate lead-to-cash, renewal, and expansion workflows; maintain data cleanliness, attribution logic, and compensation enginesInsights & Experimentation – Partner with Marketing on pricing/packaging tests, with Product on usage-to-revenue insights, and with Payments on take-rate optimizationEnablement & Governance – Define playbooks, OKRs, and reporting cadences so that Growth, Product, Marketing, and CX operate from a single source of truthLeadership – Build a small RevOps team, while acting as a thought partner to the President and GTM LeadersWhat you’ll bring5–8+ years in Revenue Operations at high-growth SaaS companies operating between $30–100m ARR or demonstrable experience scaling revenue through that stageMastery of modern GTM stacks (HubSpot/SFDC, marketing-automation, product-led analytics, BI, CPQ, subscription billing)Proven record of turning noisy data into board-quality forecasts and unlockingDouble-digit efficiency gains across funnel stagesExperience supporting pricing & packaging migrations and new revenue streams (embedded payments, usage-based, or add-ons)Leadership DNA—able to influence exec peers, translate strategy into Operational Excellence, and scale a high-impact, lean RevOps team from scratchComfortable in an early-stage, remote environmentWhat you’ll getThe platform & mandate to build RevOps “the right way” from Day 1Direct line of sight to value creation: every improvement in churn or take-rate meaningfully lifts ARR and EBITDAA mission-driven culture - our founders built Practice Better to free practitioners from time-st stealing admin work so they can change livesCompetitive comp with comprehensive benefits, learning stipend and a remote-first, flexible-hours ethosWithin 1 month you will:Complete a comprehensive audit of GTM data, tech stack, and reporting gapsStand up an MVP PQL scoring model and route highest‑intent signals to SDRsLaunch a weekly Revenue Metrics dashboard covering acquisition, expansion, and churnEstablish a formal intake process for GTM tooling & analytics requestsFinalize the Operating Agreement & RACI with Finance and the Chief of StaffBy 3 months you will:Deliver the first board‑ready blended forecast with ≤ ±5 % varianceImplement SLAs: PQL → SDR in < 5 min and renewal workflows for all > $1 K ARR accountsRoll out standardized self‑serve dashboards; achieve > 80 % weekly active usage by GTM leadersRationalize GTM tech spend and delivering on tool consolidationBy 12 months you will:Increase NRR by 10%Build out a lean RevOps pod and documented succession processesProvide scenario‑based revenue models that inform the decision to scale to 2-3x current ARR milestoneOur Perks and Benefits:Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.RRSP / 401K matching program for retirement savings.Choose your device: Are you Team Windows or Apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pickHome Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.Health & Wellness Allowance: $750/year to support your health & wellness-related goals and hobbies.Learning & Development Allowance: $1,000/year to explore a new skill, attend a conference, read some new books, etc.Sprout Family: Receive personalized support for the family-building process, accessing top-quality care. Schedule a consultation with Sprout's Team for guidance, education, coaching, and assistance in finding a top provider, addressing medical, legal, or regulatory concerns throughout your journey. Currently for Canadian Employees OnlyInkblot: Access to one of Canada's leading digital mental health companies, focusing on offering secure online video counseling through our corporate mental health programs and individual counseling services. Currently for Canadian Employees OnlyFully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery.Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.Practice Better is an equal-opportunity employer. When you apply for a role at Practice Better, your application will be considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We are committed to providing accommodations for applicants with disabilities during the application and interview process. If you require assistance or accommodations due to a disability, please let us know.We know there is no perfect applicant for any role. So, whatever your path, we’re glad it brought you here. We encourage you to apply if you think you’re right for the role.Note: Some sections in the original description contained extraneous headings and duplicated information. The refined version consolidates content into clear sections with proper list formatting and standard tags while preserving the original meaning. #J-18808-Ljbffr