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Sr In-Force Policy Service Associate
4 weeks ago
Join to apply for the Sr In-Force Policy Service Associate (bilingual) - Contract role at Canada Life Permanent Full Time We are looking for an energetic, creative and enthusiastic individual to join our team. Are you a great communicator and a desire to support others? Are you fluent in English and French? Do you have an analytical way of thinking and an attention to detail? Accountabilities Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments Provide technical/contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes Handle requests received by email and over the phone Consult with senior peers where necessary to develop satisfactory solutions Accurately administer contractual and non-contractual changes When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated Maintain a working knowledge and understanding of current, and historical Living Benefits products Provide input to Leader to improve workflow, processes, and procedures Consistently meet or exceed established standards for production and quality Accurately index and triage incoming and completed work into our OnBase workflow system Contribute to special assignments or projects in support of department goals Qualifications and competencies Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs Excellent verbal and written communication skills in both English and French Self‑motivated and enjoy a challenging and demanding workload Demonstrated customer service skills Proven ability to learn and grasp new concepts, with high attention to detail Excellent math and problem‑solving skills Strong interpersonal skills and the ability to work in a team environment Ability to exercise flexibility, initiative, good judgment and discretion Willingness to actively pursue learning and self‑development by participating in corporately offered and industry‑related courses Highly organized with excellent time‑management skills Post‑secondary diploma in a related field is an asset Compensation The base salary for this position is between $40,300.00 minimum - $67,000.00 maximum annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Recruitment details Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis. Regina, Saskatchewan, Canada Accommodation Statement We are committed to providing an inclusive, accessible environment and will remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com. Canada Life would like to thank all applicants; however, only those who qualify for an interview will be contacted. #J-18808-Ljbffr
