Principal Journey Manager and Experience Researcher
2 weeks ago
OverviewEmployer Industry: Software DevelopmentWhy consider this opportunitySalary up to $152,900Opportunity for career advancement and growth within a high-performing teamEngaging work focused on customer experience and innovative solutionsCollaboration with cross-functional partners including marketing, sales, and product managementChance to lead AI-assisted research initiatives and implement cutting-edge methodologiesSupportive culture that values continuous improvement and employee contributionsWhat to Expect (Job Responsibilities)Create and maintain end-to-end customer journeys using insights and key metricsPlan and execute discovery research throughout the design and development lifecycleIntegrate and synthesize complex data to analyze insights for business impactMap persona-based journeys and identify key moments that matter to usersCommunicate and present research findings to diverse audiences, including executivesWhat is Required (Qualifications)Proven experience in creating customer journeys validated by evidence from various sourcesActive maintenance and updating of journeys with insights and key metricsExperience facilitating decision-making processes for experience improvement opportunitiesAbility to collaborate with product teams to support execution and evaluationStrong guidance provided to design teams for effective implementationHow to Stand Out (Preferred Qualifications)Experience with generative research methods and journey management frameworksFamiliarity with AI tools applied in research and design processesStrong presentation and communication skills tailored for executive audiencesBackground in user research or customer experience within a technology context#SoftwareDevelopment #CustomerExperience #AIResearch #CareerGrowth #InnovationWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote)OverviewWe are seeking a Principal Experience Researcher and Journey Manager to join Autodesk's Growth Experience and Technology (GET) organization. This role reports to the Manager, Journey Management and Discovery Research, and involves ensuring seamless customer experiences across the...
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Remote Principal Experience Researcher
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Autodesk Full timeA leading technology company is seeking a Principal Experience Researcher and Journey Manager in Toronto. This role involves creating user journeys, conducting research, and supporting strategic decision-making using advanced research methods. The ideal candidate will collaborate across multiple teams and utilize AI tools to improve customer experiences. A...
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AMER - Canada - Ontario - Toronto - University Ave Autodesk Full time $111,200 - $152,900 per yearJob Requisition ID # 25WD90947We are looking for a Principal Journey Manager and Experience Researcher, reporting to the Manager, Journey Management and Discovery Research within Autodesk's Growth Experience and Technology (GET) organization. Our team ensures delivery of a seamless experience across the full customer life cycle, End-to-End as well as...
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Toronto, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote)OverviewWe are seeking a Principal Experience Researcher and Journey Manager to join Autodesk's Growth Experience and Technology (GET) organization. This role reports to the Manager, Journey Management and Discovery Research, and involves ensuring seamless customer experiences across the...
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Toronto, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote) Overview We are seeking a Principal Experience Researcher and Journey Manager to join Autodesk's Growth Experience and Technology (GET) organization. This role reports to the Manager, Journey Management and Discovery Research, and involves ensuring seamless customer experiences across the...
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Toronto, Canada Autodesk, Inc. Full timePrincipal Experience Researcher and Journey Manager (Canada | Remote) Overview We are seeking a Principal Experience Researcher and Journey Manager to join Autodesk's Growth Experience and Technology (GET) organization. This role reports to the Manager, Journey Management and Discovery Research, and involves ensuring seamless customer experiences across...
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Toronto, Canada Autodesk Full timePrincipal Journey Manager and Experience Researcher (Canada | Remote) Join to apply for the Principal Journey Manager and Experience Researcher (Canada | Remote) role at Autodesk. We are looking for a Principal Journey Manager and Experience Researcher, reporting to the Manager, Journey Management and Discovery Research within Autodesk's Growth Experience...
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Principal Journey Manager and Experience Researcher
41 minutes ago
Toronto, Canada Autodesk Full timePrincipal Journey Manager and Experience Researcher (Canada | Remote) Join to apply for the Principal Journey Manager and Experience Researcher (Canada | Remote) role at Autodesk . We are looking for a Principal Journey Manager and Experience Researcher, reporting to the Manager, Journey Management and Discovery Research within Autodesk's Growth Experience...
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Remote Principal Experience Researcher
4 weeks ago
Toronto, Canada Autodesk Full timeA leading technology company is seeking a Principal Experience Researcher and Journey Manager in Toronto. This role involves creating user journeys, conducting research, and supporting strategic decision-making using advanced research methods. The ideal candidate will collaborate across multiple teams and utilize AI tools to improve customer experiences. A...
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Remote Principal Experience Researcher
4 weeks ago
Toronto, Canada Autodesk Full timeA leading technology company is seeking a Principal Experience Researcher and Journey Manager in Toronto. This role involves creating user journeys, conducting research, and supporting strategic decision-making using advanced research methods. The ideal candidate will collaborate across multiple teams and utilize AI tools to improve customer experiences. A...
