ERP & IT Support Specialist

1 week ago

Vaughan, Ontario, Canada Stage Windows & Doors Full time
Position Summary:
The ERP & IT support specialist will be responsible for the setup, configuration, and implementation of the Fenevision ERP system across the organization, with a focus on supporting production workflows. In addition, this role will provide IT support to address day-to-day hardware, software, and network issues. The primary responsibility will be to ensure the successful deployment and ongoing optimization of Fenevision, helping streamline business operations, improve production efficiency, and integrate key business processes. This is a hands-on role ideal for someone with both ERP implementation experience and general IT support skills.

This role is required to be on site to meet company and personnel needs.

Key Responsibilities:
ERP Support & Implementation:
  • Support, implement, and integrate business processes using the Fenevision ERP system across all relevant modules (e.g., production, inventory, sales, finance, supply chain, purchase, quality control) in a manufacturing environment.
  • Work closely with SMEs to guide best practices, document processes, and develop standard work instructions for ERP modules to ensure consistency and efficiency across teams.
  • Configure ERP system settings, parameters, and workflows to align with the company's business processes and requirements.
  • Customize ERP modules (e.g., production processes, supply chain management, procurement) to meet specific needs, ensuring alignment with operational goals.
  • Manage data migration and integration, ensuring seamless conversion and transfer of data between systems while maintaining data integrity and consistency.
  • Collaborate with cross-functional teams (IT, finance, sales, purchase, production, and supply chain) to support upgrades, patches, and system enhancements, improving performance, functionality, and security.
  • Monitor and troubleshoot system performance, implementing improvements and optimizations based on user feedback and system audits.
  • Develop training materials and provide hands-on training to end-users to ensure smooth adoption of the ERP system.
On-going ERP System maintenance & optimization:
  • Ensure the continuous optimization of the ERP system by reviewing performance, gathering user feedback, and implementing system enhancements.
  • Conduct system audits and performance reviews to ensure efficient operation and resolve any potential issues.
  • Collaborate with stakeholders to identify areas for process improvements and implement ERP updates that enhance overall functionality.
  • Provide ongoing support for ERP users, addressing any technical issues, system errors, or inquiries, and troubleshooting or escalating issues as needed.
IT Support maintenance:
  • Provide IT support for hardware, software, network, and system issues, ensuring all IT systems are functioning smoothly.
  • Manage and support IT infrastructure, including desktops, laptops, mobile devices, and printers to ensure seamless operations.
  • Install, configure, and maintain software and systems across various hardware platforms to optimize performance.
  • Oversee system documentation and maintain user accounts, ensuring compliance with company standards and security protocols.
  • Assist in cybersecurity efforts, ensuring systems and data are secure and up to date.
Experience & Qualification:
  • Bachelor's degree in computer science, information technology, or a related field.
  • At least 3 years experience as an ERP specialist in a related industry.
  • Hands-on experience implementing and configuring ERP systems, preferably with Fenevision or similar ERP platforms in a manufacturing or production environment.
  • Experience with full lifecycle ERP implementations, including requirements gathering, design, testing, training, and deployment.
  • Prior experience providing technical support, maintenance, and administration of ERP systems, including system upgrades, patches, and enhancements.
  • Experience with data migration, system integration, and ensuring data consistency and integrity.
  • Proven experience in IT support, including troubleshooting hardware, software, and network issues.
  • Problem-solving and troubleshooting skills to address both ERP-related and IT infrastructure issues.
  • Strong communication abilities to explain complex systems to non-technical users.
Pre-Screening questions:
  • Do you have experience working with ERP systems? If so, which systems have you worked with, and in what capacity?
  • Can you describe a time when you had to troubleshoot or implement changes within an ERP system? What was the outcome?
  • How comfortable are you with providing technical support for ERP applications, including software updates, user permissions, and system maintenance?
  • Are you familiar with integrating ERP systems with other production or operational technologies? Please provide examples.
  • What specific IT skills or certifications do you have that make you a good fit for this role?
Application instructions: Please submit your resume along with a cover letter detailing your relevant experience, specifically with ERP systems. If you have any questions or would like further information, feel free to reach out to us at careers@stagewindows.com
Why Stage Windows & Doors:
  • 100% Employer-Paid Benefits upon successful completion of probation.
  • Competitive salary with opportunities for growth and career advancement.
  • Dynamic work environment that prioritizes teamwork, safety, and innovation.
  • Performance recognition and rewards for hard work and excellence.
  • A company that invests in your future and values your contributions.
Ready to join a team that values your skills and experience in ERP systems? Apply now and let's build something great together

We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process.

Stage Windows & Doors is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.
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