Care Manager, Integrated Care Programs

Care Manager, Integrated Care Programs Position at CBI Home Health As the Care Manager for CBI Home Health’s specialized, integrated care programs, you’ll be at the forefront of driving clinical excellence and operational success. This dynamic role puts you in charge of leading and developing a high-performing interdisciplinary care team, which includes clinical professionals, Transition Leads, and Care Supervisors. In a hybrid work model, you will actively recruit, onboard, and mentor top talent, ensuring everyone thrives in their role and contributes to the program’s transformative impact. Your leadership will ensure the seamless execution of care programs, optimizing performance by leveraging data insights to enhance service delivery, drive quality improvements, and achieve measurable outcomes. You’ll also play a pivotal role in program utilization, billing processes, and aligning performance with strategic goals, all while fostering a culture of collaboration, continuous learning, best practice and innovation. Through proactive engagement and data-driven action plans, you will be instrumental in shaping the future of integrated care. Key Responsibilities Oversee the recruitment, hiring, and onboarding of interdisciplinary team members, ensuring that staff have the necessary skills and training for their roles. Provide ongoing mentorship, coaching, and upskilling opportunities to support team development and performance. Conduct regular performance reviews and implement action plans to address any gaps in performance or knowledge. Facilitate team meetings, ensuring clear communication and alignment with organizational goals. Ensure Transition Leads, Supervisors, and Operations team members are effectively fulfilling their responsibilities in line with program standards and clinical guidelines. Ensure all team members are consistently and accurately inputting data into program systems. Review, validate, and analyze data related to program performance, clinical outcomes, and service utilization. Prepare and present reports and data insights to internal and external stakeholders, supporting informed decision-making. Collaborate with operational leaders to develop data-driven action plans aimed at improving program performance and achieving key performance indicators (KPIs). Monitor program utilization, billing, and invoicing processes to ensure financial performance aligns with organizational targets. Collaborate with leadership to address trends in service demand, workforce planning, and program efficiency. Identify areas for quality improvement (e.g., through data review, auditing processes, etc.) and implement changes in processes, workflows, or team structures to enhance care delivery and operational effectiveness. Lead quality improvement initiatives, using data insights to drive continuous improvement and innovation in care delivery models. Engage with internal and external stakeholders, such as hospital partners and community organizations, to ensure effective communication and collaboration. Serve as the clinical liaison for program evaluation activities, ensuring alignment with contractual and regulatory requirements. Participate in discussions related to program innovation, service delivery models, and new opportunities for growth. What You Will Need To Be Successful Registered with the College of Nurses of Ontario in good standing (RN or RPN) 5+ years of experience in clinical care, home health and/or care management 3 to 5 years of management or supervisory experience A valid Ontario driver’s license, vehicle and vehicle insurance Advanced Microsoft Office skills (Excel, Powerpoint) for data analysis and presentations Excellent verbal and written communication, organizational, presentation and time-management skills Strong clinical knowledge and commitment to best practices in patient-centered care Proven experience with care coordination, team leadership and program evaluation Demonstrated ability to work collaboratively with interdisciplinary teams and external partners Strong clinical skills and knowledge of care coordination, interdisciplinary teams and outcome-driven programs. Effective leadership, coaching, and team management abilities. Strong problem-solving, conflict resolution, and decision-making skills. Attention to detail with a focus on quality improvement and patient outcomes. Ability to build positive relationships and foster a collaborative team environment. When you join our team as the Care Manager, you will belong to one of Canada’s leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we are proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures. Join us at CBI Home Health - Because Your Care Matters. To learn more about CBI, please visit www.cbihomehealth.ca CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests. #HHEAST Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr