Operations Manager

4 weeks ago

Dorval, Canada Groupe Compass Quebec ltée. Full time

Operations Manager – Groupe Compass Quebec Location: Air Canada Lounges, Greater Montreal Metropolitan Area Salary: CA$55,000 – CA$75,000 per year Employment type: Full‑time Seniority level: Mid‑Senior Job Summary As an Operations Manager, you will be responsible for overall planning, direction and control of assigned food‑service units. You will achieve operational and financial goals, provide guidance to subordinate unit managers, and ensure effective customer/client rapport is maintained. Responsibilities Conduct operation audits of regional units and design improvements to optimize financial performance and operational productivity. Audit units to ensure conformance with company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation, and record keeping. Ensure adherence to company‑sponsored retailing and purchasing programs. Observe typical meal service when visiting units; evaluate food for taste, temperature, appearance, and portion size; investigate complaints regarding unit operation and effect satisfaction solutions. Develop realistic and accurate district forecasts; monitor development of realistic and accurate unit forecasts; ensure that each unit’s financial performance meets the company and client forecasts. Ensure consistent and equitable administration of human‑resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audit performance appraisals and associate files; monitor diversity action plans. Recruit for management positions; identify district training requirements; develop and coach management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates. Provide direction and support to Food Service Managers for catering and restaurant sales from multiple avenues, to maximize client and customer satisfaction. Ensure a great culinary focused offer in the units. Qualifications At least five years of related food-service management experience in a business/corporate dining setting and retail environment. Food‑safe certified. Proven financial management skills, including ability to control product and labour costs. Strong motivator, mentor and leader. Very detail-oriented individual and a strong team player. Superior client‑relationship skills. Excellent communication skills (written and verbal) in French and English. Can accommodate a flexible work schedule. Knowledgeable in Microsoft Office. Equal Opportunity Employer Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital or family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation. For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information. #J-18808-Ljbffr

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