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Senior Staff Data Developer

2 months ago

Waterloo, Canada RouteThis Full time
We’re on a mission to intelligently automate technical support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry. We are looking for a senior to very senior developer to join our team and help shape the next generation of our solutions. In this role you will lead efforts to further extend that advantage by leveraging data, scalable architecture and technical design, and generative AI technologies. The latter are poised to disrupt many industries and the technical and customer support industry that RouteThis serves will be one of the first. We’re passionate about technology and getting stuff done fast and are looking for people who share these values and live them every day.In this role you will:
  • Evaluate current solutions and lead efforts to improve and extend through innovation and sound technical design
  • Lead the way by defining and demonstrating what it means to deliver rapidly with quality
  • Experiment and prototype solutions that leverage new technologies including generative AI to uncover opportunities to extend our competitive advantage
  • Work with other engineering leaders, product managers, and designers to evaluate experiments in real-life situations
  • Help shape a roadmap for commercializing the most promising solutions based on feedback from these experiments
  • Work with other RouteThis product development teams to incorporate new technologies and approaches into our existing product suite
What you bring to the table:
  • Independent and creative thinking ability
  • Ability to understand and break down complex problems into manageable pieces that a team can deliver together
  • Ability to learn, assess and articulate trade-offs in new technologies
  • Experience with prototyping, rapid deployment and productization (and when to leverage each)
  • Experience with continuous delivery and what it takes to support it effectively
  • Can develop rapidly while maintaining and promoting quality practices
  • Experience identifying both technical and non-technical risks and recommending practical mitigation strategies
  • Experience mentoring junior to senior developers
  • Effective communicator in both individual and group settings for both technical and non-technical audiences
  • Experience with LLMs and similar generative AI technologies and frameworks is an asset but not a requirement
Who we are:

RouteThis is a SaaS technology company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues -- or help customers to solve it themselves before even needing to call. We are headquartered in the Waterloo Region and our customers are all over the globe. If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis

  • Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.