Personal Banking Advisor

2 weeks ago

Montreal, Canada National Bank of Canada Full time

Join to apply for the Personal Banking Advisor role at National Bank of Canada. Compensation: Starting at $57,899 per year. As a Personal Banking Advisor at National Bank’s call centre, you’ll live your ambitions and have a positive impact on your own life as well as on the lives of clients and colleagues. By adopting a friendly approach and providing high‑quality advice, you’ll offer clients a people‑centric experience as you assist them with their mortgage renewal process. Responsibilities Contact and take calls from clients with a mortgage contract that is nearing expiry. Examine existing mortgage loan files and assess clients’ renewal needs. Provide personalized advice on mortgage renewal options, including interest rates, terms and conditions. Negotiate and demonstrate the competitive advantages of the loans, insurance coverage and financial services that meet clients’ needs. Ensure adherence to compliance and risk management rules. Team & Schedule Our Client Contact Centre is open Monday to Thursday from 9:00 a.m. to 8:00 p.m. and Friday from 9:00 a.m. to 6:00 p.m. Your work schedule will vary and will be available three weeks in advance. Your work schedule will include 2 weeknights until 8:00 p.m., with the possibility of working on Saturdays from 9:00 a.m. to 5:00 p.m. on a rotating basis. You’ll report to the Mortgage Retention Manager and routinely work with a team of a hundred experts specialising in credit, mortgage financing and other areas. Training and Development You’ll begin with on‑the‑job training. You must be available for full‑time training five days a week. The training program focuses on hands‑on learning which will help you to learn about your role, our products and our technologies. Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility. We also offer a program to reimburse tuition fees. Prerequisites Hold a college diploma (DEC) or equivalent. Customer service experience, inclusive attitude, and openness to diversity. Benefits Health and wellness programme, including many options. Flexible group insurance. Generous pension plan. Employee Share Ownership Plan. Employee and Family Assistance Programme. Preferential banking services. Opportunities to get involved in community initiatives. Telemedicine service. Virtual sleep clinic. Languages Additional required languages: English, French. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service Industry: Banking #J-18808-Ljbffr

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