Director of Hotel Operations
2 weeks ago
As Manga Hotel Group continues to expand, we are actively seeking talented individuals to join our growing team. As Director of Hotel Operations, you will play a pivotal role in driving operational excellence, ensuring guest satisfaction, and overseeing revenue and sales at our hotels.
Your basic duties include, but are not limited to, the following:
· Deploying knowledge of Hilton, Marriott, IHG and/or Hyatt systems to optimize operational processes and workflows to maximize efficiency, reduce costs, and improve productivity across various departments, including front office, housekeeping, food and beverage, and maintenance; · Consistently and proactively measuring hotel performance (sales, revenue, market share, GSS, GOP, Accounts Receivable, STR (RGI), and online reviews) to ensure each hotel exceeds its target goals; · Responsibility for ensuring all hotels are meeting brand guidelines for service, quality, and training; · Following and promoting the organization’s policies, philosophies, and procedures and effectively articulating and presenting the organization's vision and values; · Conducting regular property visits and monitoring and reviewing overall performance and overseeing daily hotel operations; · Collaborating with the finance team to set and achieve financial goals, monitor key performance indicators, control expenses, and drive revenue generation to achieve profitability targets; and · Responsibility for the overall revenue, sales, and operational performance of the hotels assigned to you.
Qualifications: · Significant experience in hotel operations, preferably with Hilton, Marriot, Hyatt and/or IHG. · A minimum of ten years' executive experience managing operations in the hotel industry. · Strong knowledge of the full-service hotel industry, including an understanding of industry trends and best practices. · Familiarity with hotel property management systems and other relevant software.
Job Type: On-site, Full-time Benefits: Extended health care Schedule: Monday to Friday Ability to commute/relocate: Etobicoke, ON M9W 6L2
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