Senior Manager
4 weeks ago
OverviewSenior Manager - Accounts Retention (Remote First)1 week ago Be among the first 25 applicantsOur Accounts team is continuing to grow, and we are looking for a Senior Manager (Practice Leader) to join our team Reporting directly to the Associate Director of Accounts, you will be responsible for coaching, mentoring and leading a team of both managers and individual contributors to bolster our Retention team. You will own people management, process design, implementation and management and be a subject matter expert in improving efficiencies within the team. We are looking for someone who exudes operational excellence, strong people leadership and a growth mindset. Responsibilities Leadership: Lead, coach and develop Team Leads and individual contributors to ensure retention and customer service excellence Deliver on team objectives by managing Team Leads and employees through regular 1:1, goal setting, planning and evaluating team activities Establish and monitor Team Lead and employees' goals by providing consistent feedback Assist with prioritization and delegation to ensure the team meets their goals Subject matter expertise on coaching and driving results of team members Other duties as assigned Operations: Work closely with the Associate Director of Accounts & Director of Accounts & Renewals to understand company goals, develop initiatives, and lead projects to deliver on goals Build out, analyze and review existing processes to identify efficiencies and optimize team productivity Manage and oversee all client and employee escalations to deliver on customer satisfaction Work closely with Software Engineering teams and Business Operations to identify challenges and create solutions that will enable the streamlining of processes Manage and track all aspects of customer experience and identify areas for improvement Deliver internal information sessions to enhance insurance and billing knowledge Develop and maintain meaningful working relationships with external insurance and financing partners Ensure appropriate resource planning and support the hiring process through interviewing, onboarding, and training brokers Other duties as assigned Requirements 5+ years of people management experience. “Managing managers” is preferred. 5+ years of experience with billing, retention or customer experience Experience working at a brokerage is an asset RIBO license is an asset Ability to create and present presentations to both internal and external audiences Experience in de-escalating client complaints and issues Excellent relationship building skills Achievement, motivation and perseverance with determination to achieve ever increasing levels of performance Being a team player with strong work ethics, collaborative approach, and ability to thrive with little or no supervision Have a proactive approach to problems and issues, working ahead of potential challenges Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr
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Senior Capital and Funding Policy Analyst
2 weeks ago
Vaughan, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Kelowna, Laval, Southwestern Ontario, R, Canada AdvantAge Ontario - Advancing Senior Care Full timeSenior Capital and Funding Policy Analyst For more than 100 years, AdvantAge Ontario has been the voice of not-for-profit seniors’ care in Ontario. We represent more than 500 providers of long-term care, seniors’ housing, supportive housing and community service agencies, including 98 per cent of all municipal long-term care homes and 88 per cent of all...
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Business Development Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Rent A Daughter Senior Services Canada Full timeRent A Daughter Senior Services Canada provides compassionate, non-medical assistance to seniors and their families, ensuring personalized support across various settings such as homes, retirement communities, and hospitals. As a local, women‑owned business, we focus on helping seniors and their families feel cared for, valued, and supported. Services...
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Senior Engineering Manager
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Proof Full timeJoin to apply for the Senior Engineering Manager role at Proof Base pay range $210,000.00/yr - $250,000.00/yr Senior Recruiting and Talent Acquisition Program Consultant We're Proof, a high growth company in the legal tech industry, launched in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average...
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Senior Manager, Risk Management
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Targeted Talent Full timeOverview The Senior Manager, Risk Management and Taxation leads, manages and is accountable for overseeing all aspects of tax compliance as well as providing oversight of the Risk and Controls Program. The Senior Manager provides financial advisory services to assist in planning and adapting to changes in the regulatory regime. The Risks and Controls...
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Senior Events Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Absorb Software Full time“The Marketing team is poised for unprecedented growth and opportunity. We're in a very unique position where we've experienced tremendous success but are far from exhausting the whitespace around us. There is a unique opportunity to join a rising organization and make a significant and immediate impact.” Mark Lynch - Senior Director, Demand Generation...
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Senior Product Manager
7 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Fluxon Full timeJoin to apply for the Senior Product Manager role at Fluxon This range is provided by Fluxon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$170,000.00/yr - CA$220,000.00/yr Direct message the job poster from Fluxon We’re Fluxon, a product development team founded by ex-Googlers and...
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Senior Account Manager
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Dye & Durham Corporation Full timeSenior Account Manager at Dye & Durham Corporation Location: Remote Employment type: Full-time Seniority level: Mid-Senior level Job function: Sales and Business Development Key Responsibilities Drive revenue growth by identifying, qualifying, and closing new business opportunities with prospective clients. Manage the full sales cycle, from initial outreach...
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Senior Engineering Manager
4 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Vanta Full timeJoin to apply for the Senior Engineering Manager role at Vanta. At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security...
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Senior Communications Manager
2 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Plastic Bank Full timeDirect message the job poster from Plastic Bank (Remote, must collaborate in Pacific Time) Plastic Bank is on a mission to serve humanity by stopping plastic pollution and ending poverty. We believe in rising to the occasion, taking action, and becoming the change that the world needs. We are looking for a world-class, purpose-driven Senior Communications...
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Senior Publisher Manager
2 weeks ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Acquire.bet Full time1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Acquire.bet Managing Director @ Acquire.bet l Driving Scalable Growth for iGaming & Sportsbook Operators About Acquire.bet: Acquire.bet is the leading player acquisition agency, specializing in scaling Casino and...
