Technical Implementation Consultant

OverviewTechnical Implementation Consultant role at Granicus.Granicus is driven by building, implementing, and maintaining technology that connects governments and constituents. The company supports customers in meeting community needs with equitable and inclusive technology. Granicus has been recognized for its work in GovTech and as a strong employer.Over the last 25 years, Granicus has served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, providing cloud-based solutions for communications, government website design, meeting and agenda management, records management, and digital services that strengthen relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.Job SummaryThis role lives within the customer engagement arm of the Digital Services Implementation Team and is a key member of the Implementation Services team. The role helps government customers create valued online services and partners with customers to enhance how government organizations support their communities through strategic experience management.You will be an expert on the AMANDA platform and a partner in the successful rollout of projects across North America. You are a customer-focused leader who collaborates with the project management team to implement products and solutions that require a higher level of technical knowledge (e.g., Web Services, internal and external APIs, SMS products, and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are foundational to this role.ResponsibilitiesMaster the AMANDA platform – serve as the internal expert on implementation of the product.Advise customers to improve their online processes.Define features, phases, and solution requirements for client implementations.Provide specifications for how the solution will be defined, managed, and delivered.Advocate and evangelize best-practice approaches for client setups to ensure long-term success and value.Ensure implementations meet client missions and address core challenges in effective, efficient, and engaging communications.Lead and manage multiple Granicus technical product implementations in partnership with the Project Manager, on schedule and with high quality.Clarify and drive implementation commitments.Collaborate with product, engineering, and other technical stakeholders on key solutions for the customer.Develop training and implementation documentation for customized implementations.Conduct system training for client administrators and developers when applicable.Work with Process Designers and Project Managers to advise on progress and share ideas.Define acceptance criteria and verify alignment with requirements.Stay up to date on latest processes, IT advancements, and programming languages to automate and modernize systems.Communicate insights and plans to cross-functional teams.Prioritize initiatives based on business needs and requirements.Serve as a liaison between stakeholders and users; assess client needs and document solutions.Collaborate with product engineering to validate designs and produce technical requirements for product enhancements when necessary.QualificationsBA/BS degree or equivalent experience in development.High level technical literacy with a broad range of technologies used to build web applications; ability to determine how a software solution fits into an organization’s structure and to develop specifications and requirements.5+ years of experience with APIs, PostgreSQL, MySQL, JSON, XML, HTML, CSS, and JavaScript.5+ years of experience with Python.2-5 years of experience with React.Ability to analyze processes and identify logical conditions.Experience building online forms and workflows is strongly preferred.Excellent communication skills (verbal and written).Ability to work with multiple cross-functional teams to evaluate business cases and support product investments.Proven track record of delivering technical implementations on time.Problem-solving mindset with the ability to adapt to changing client specifications or system limitations.Strong ability to balance technical and business needs and to work independently or in teams.Customer-focused with a passion for user experience.English and French bilingual – preferred.Experience as a developer for high-touch clients and prior exposure to the AMANDA product.About UsGranicus is committed to building diverse, inclusive teams. We do not have degree requirements for most roles; if you don’t meet every requirement, we encourage you to apply and we may find a different role that fits you.Security And Privacy RequirementsResponsible for Granicus information security by preserving confidentiality, integrity, and availability of information assets according to the company’s information security program.Ensure data privacy for employees and customers and complete required privacy training in a timely manner.The TeamWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.The CultureWe foster a transparent, inclusive, and safe space for everyone involved in our journey.Employee Resource Groups to encourage diverse voices.Regular conversations with leadership on issues including mental health, work-life balance, and current affairs.Microsoft Teams communities focused on wellness, art, family, and more.Occasional guest speakers on issues impacting our employees.The ImpactWe serve dynamic organizations worldwide with our digital solutions and have compelling success stories. See more of our impact here.The Benefits (Canada-based)Granicus offers a comprehensive and flexible benefits package to support well-being, growth, and work-life balance. Here’s what to expect as a Canada-based team member:Flexibility & Balance: Flexible Time Off, Company-Wide Wellbeing Days, Work From Home Reimbursement.Health & Wellness: Medical & Dental Benefits (employer-paid), Vision Reimbursement, On-Demand Mental Health Support.Family & Future: Paid Parental Leave for all parents, Life & AD&D Insurance (employer-paid).Growth & Recognition: Online Learning Platforms, Competitive Salary & Bonuses. #J-18808-Ljbffr