Information Technology Services Technician

Parks Canada- Information Technology - Banff Field Unit Selection process number2025-CAP-BNP-EA-080 LocationBanff (Alberta), Banff National Park of Canada (Alberta) Employment tenureApproximately 1 year term starting January 2026 Salary$68,232 to $85,811 (currently under review) LevelCS-01 Who can applyAll persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit. DutiesWe are seeking Information Technology (IT) professionals who are interested in joining an organization that offers opportunities to work in a stimulating and challenging environment, where technology plays a crucial and strategic role. You will like this job if you are customer service focused, you enjoy working in a fast paced environment and you love complicated challenges and solving business solutions. Our IT professionals are involved in creating or maintaining solutions, systems, platforms and tools, or skillfully integrating existing commercially off the shelf products, with the overall objective of protecting and presenting nationally significant examples of Canada's natural and cultural heritage, and foster public understanding, appreciation and enjoyment in ways that ensure the ecological and commemorative integrity of these places for present and future. Work environmentWorking in the mountain national parks and a World Heritage Site is not just a job, it’s a lifestyle. You will work in some of Canada’s oldest national parks, locations of stunning beauty and critical environmental importance. You will be surrounded by other passionate and fun people working together to protect this small part of the planet, and sharing it with the millions of visitors who come each year to experience the wonder of these internationally recognized places. Intent of the processThis process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in the Banff Field Unit, the Mountain Parks or other Field Units across the country. Positions to be filled1 Important messagesThis position is based in Banff, AB and requires on-site presence on a daily basis. We will only accept on-line applications received via the jobs.gc.ca site. No cover letter required – Respond to questions in the on-line application. Persons who are unable to apply on-line must contact pc.rhbanff-banffhr.pc@canada.ca prior to the closing date. *** NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).Your job application must clearly demonstrate that you meet all the screening requirements in order to move on to the next step. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the screening questions. The lack of information in the form requested may result in the rejection of your application.Persons are entitled to participate in the appointment process in the official language of their choice. Jobs at Parks Canada - Banff National ParkCheck out our video for tips and advice on how to apply and prepare for the interview as well as other job related information at Parks Canada Banff National Park. English: https://parks.canada.ca/pn-np/ab/banff/info/emplois-jobs Conditions of employment Obtain and maintain a Secret security, including fingerprints; Possession and maintenance of a valid class 5 driver's license (Class L, N or other graduated licenses will not be accepted). Operational Requirements Willing and able to travel and work in a variety of climatic and geographical conditions Willing and able to work weekends, shift work, on-call, statutory holidays and overtime, if required Willing and able to perform strenuous physical activity effectively and safely (e.g. lift heavy or awkward items up to 50 lbs) You need (essential for the job) Your application must clearly explain how you meet the following Education: 1) Successful completion of two years of an acceptable post-secondary education program in computer science, information technology, information management or another specialty relevant to the position;OR2) Possession of one of the following certification: CompTIA A+, CompTIA Network+, Cisco CCNA;OR3) an acceptable combination of education, training and experience. Proof of education will be required at time of interview. EXPERIENCE IN:EX1: Recent experience installing, configuring and troubleshooting Microsoft 365 products and Windows 11 operating systemEX2: Recent experience with troubleshooting and supporting Android and iPhone devicesEX3: Recent experience installing, configuring and troubleshooting personal computer hardware.EX4: Recent experience installing, configuring and troubleshooting networking devices and supporting equipment.EX5: Recent experience installing, configuring and troubleshooting security cameras or IoT devices.EX6: Recent experience working in an IT Helpdesk capacity or similar frontline customer service. RECENT EXPERIENCE is defined as experience obtained within the last three (3) years Applied / assessed at a later date KNOWLEDGE OF:K1: Knowledge of Banff National Park and Parks Canada’s mandateK2: Knowledge of networking, cloud, software, hardware, operating systems, databases, scripting and IT security concepts ABILITIES:A1: Ability to communicate effectivelyA2: Ability to work in a collaborative team environmentA3: Ability to understand, troubleshoot and configure systems independentlyA4: Ability to manage priorities and deadlines PERSONAL SUITABILITY:PS1: Client services orientedPS2: Exercises sound judgmentPS3: Makes things happen (proactive)PS4: Demonstrate IntegrityPS5: Passion for technology and desire to learn Language requirements (essential for the job) We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential. The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply. We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted. #J-18808-Ljbffr