Trading Support Technical Analyst

Job Description Please note: This role is designated as "Hybrid" as per Fidelity Canada's Dynamic Working policy. Successful Candidates will be required to work a blend of in-office and work from home. Current Work Authorization is required for all openings. About Us Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back‑office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/. The Role Are you passionate about technology and capital markets? Join our dynamic trading team as a Trading Support Technical Analyst, where you'll be the first line of defense for trading technology, ensuring smooth operations and driving innovation. This is a high‑impact role that blends technical expertise, business analysis, and relationship management in a fast‑paced environment. What You’ll Do Trading Technology Support Serve as the primary contact for trading‑related technical issues. Troubleshoot and resolve application problems; perform root cause analysis to prevent recurrence. Application Performance & Upgrades Monitor system performance and proactively address potential issues. Coordinate upgrades and enhancements with vendors and internal teams. Business Analysis & Automation Collaborate with trading and project teams to define project scope and objectives. Identify opportunities for automation and process improvement. Vendor & Stakeholder Collaboration Manage relationships with third‑party vendors and exchanges. Work closely with Trading Technology Manager and support teams to align on priorities. Risk Awareness Escalate risks and errors promptly. Contribute to improving controls and reducing operational risk. What You Bring Skills & Knowledge Strong communication skills; able to translate business needs into technical solutions. Detail‑oriented with excellent problem‑solving and analytical skills. Solid understanding of trading systems, FIX protocol, and capital markets. Experience with OMS/EMS platforms and market data systems. Experience 3–5 years in a trade support or business analyst role within capital markets. Familiarity with execution, middle/back office, and market data systems. Experience with Broadridge Dataphile, IRESS, Bloomberg is a plus. University degree or equivalent experience. Why Join Us? Work at the intersection of finance and technology. Be part of a collaborative, high‑performing team. Opportunities for growth and involvement in strategic projects. Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca. No telephone inquiries or agencies please We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following: • Canada's Top 100 Employers Greater Toronto's Top Employers Canada's Top Family‑Friendly Employers Canada’s Top Employers for Young People • Great Place To Work® Certified Best Workplaces for Inclusion Best Workplaces for Mental Wellness Best Workplaces for Today's Youth Best Workplaces for Women Best Workplaces for Financial Services & Insurance Best Workplaces in Ontario Best Workplaces with Most Trusted Executive Teams • LinkedIn Top Companies in Canada • Human Resource Director (HRD) - Best Place To Work HRD - 5‑Star Benefit Program HRD - 5‑Star Diversity & Inclusion Employer Designations: Canadian Compassionate Companies – Certified Benefits Canada's Workplace Benefits Award - Future of Work Strategy TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting Canadian HR Reporter's Most Innovative HR Team #J-18808-Ljbffr