Asset Performance Program Director

2 weeks ago

Old Toronto, Canada Bond Brand Loyalty Full time
p>About Us:
At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. This role involves managing the recruitment, training, deployment, and performance of our consultant operations team and in-store consultants, ensuring program quality and compliance, managing budgets, fostering relationships with stakeholders, and continuously improving operational processes. The ideal candidate will have a strong background in program and operations management, as well as team leadership.Monitor Consultant program performance and outcomes.Lead and manage Consultant program operations team members, fostering a collaborative and high-performing team.Establish and maintain Consultant program standards and processes including a Playbook to ensure high-quality consistent delivery.Oversee the onboarding process, ensuring new Consultants are properly contracted and trained in Bond Consultant Operations processes.Implement and manage consultant tools including approved AI technology.Identify and resolve operational challenges with speed and quality.Provide operational oversight for annual program renewals and net new consultant programs.

Are You the One:
A post-secondary degree or diploma in Business, Business Administration, or a related field.
5+ years of experience in program management, ideally within an agency setting in the consulting sector, with a solid understanding of developing and successfully managing programs to meet program objectives (automotive industry experience is a bonus).
Demonstrated leadership skills with experience in managing a team and achieving program success.
Exceptional skills in interpersonal relations, planning, organization, collaboration, and professional communication and presentation, both in writing and verbally.
Proficiency in Microsoft Office Suite, with advanced experience in Word, Excel, and PowerPoint, as well as practical knowledge of Program Management software and tools including MS Project and MS Dynamics.

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