Business Data Analyst

Get AI-powered advice on this job and more exclusive features. About Us: MOD LIGHTING is a rapidly growing eCommerce brand specializing in premium, design-driven and innovative lighting solutions. We view lighting as an expression of personality and creativity — and we’re redefining how people experience lighting in their homes. Our mission is to build the most inspiring and customer‑centric lighting brand in the world, combining design excellence, storytelling, and data‑driven strategy to deliver growth and innovation at scale. Who We Are Looking For: We’re looking for a Business Data Analyst — a strategic thinker and hands‑on problem solver — who can connect data across the full customer lifecycle and turn it into actionable insights that fuel growth. You’ll be responsible for building visibility into every part of our business: from marketing performance and customer retention to operations and profitability. This role is ideal for someone who thrives in a fast‑paced eCommerce environment, loves data storytelling, and knows how to translate insights into business impact. Key Responsibilities: End‑to‑End Analytics Ownership Own and maintain the company’s business performance dashboards and reporting infrastructure, covering marketing, sales, operations, and customer success. Integrate and analyze data from multiple sources (Shopify, GA4, Klaviyo, paid media platforms, Amazon, CRM, and finance systems). Build a unified view of the customer journey — from first touch to repeat purchase and retention. Proactively identify patterns, risks, and opportunities that inform management decisions. Strategic Insights for Leadership Partner directly with senior management to deliver insights that drive strategic planning, LTV growth, and resource allocation. Build business cases and scenario models for strategic initiatives (new markets, product categories, or retention programs). Present clear, concise performance reports to leadership — highlighting trends, anomalies, and actionable recommendations. Department‑Level Analytics & Optimization Support each department with customized reporting and insights: Marketing: CAC, ROAS, CVR, channel attribution, and cohort analysis. Email & Retention: Flow performance, repeat rates, LTV by segment. Operations & CS: Fulfillment times, NPS, ticket trends, return patterns. Collaborate cross‑functionally to help teams test, measure, and scale what works. Data Infrastructure & Process Develop and maintain automated dashboards in Looker Studio or other tools, ensuring clean, consistent, and accurate reporting. Establish standardized KPIs and ensure alignment across all teams and reports. Improve data hygiene and structure within tools (Shopify, Klaviyo, GA4, etc.) to ensure reliability. Continuously evaluate new tools and technologies to enhance data visibility and reporting efficiency. Experience & Qualifications: 4+ years of experience in data analytics or business intelligence — ideally in a high‑growth eCommerce, retail, or DTC brand. Proven experience building end‑to‑end analytics frameworks that combine marketing, sales, and operations data. Strong analytical and problem‑solving skills with a proactive, business‑oriented mindset. Proficiency in SQL, GA4, Looker Studio / Power BI / Tableau, and Excel/Google Sheets. Familiarity with Shopify, Klaviyo, Meta/Google Ads data, and Amazon Seller Central analytics. Understanding of CAC/LTV dynamics, attribution models, and customer segmentation. Excellent communication and presentation skills — able to simplify complex data for non‑technical stakeholders. Detail‑oriented, self‑driven, and highly organized, with a focus on actionable outcomes. Comfortable working in a fast‑paced, entrepreneurial environment with multiple stakeholders. We gladly welcome international applicants who meet the qualifications for this role. What You Will Get: Join a rapidly scaling eCommerce brand where data drives every decision. You’ll play a pivotal role in shaping MOD’s growth strategy, helping every department make, decisions. We offer a competitive salary, a comprehensive benefits package, and the flexibility of remote work — along with the opportunity to work with a passionate team redefining how people experience lighting. Job Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology, Analyst, and Business Development Industries: Manufacturing Location: Kelowna, British Columbia, Canada ( work) Company: MOD LIGHTING Referrals increase your chances interviewing at MOD LIGHTING by 2x. #J-18808-Ljbffr