Retail Support Specialist

3 weeks ago


Toronto, Canada L’OCCITANE Group Full time
JOB SUMMARY: The Retail Support Specialist is responsible for the communication to and from L’Occitane’s retail stores located in US and Canada as well as Mini Hubs. The Retail Support Specialist is responsible to provide support for the operational training to the retail stores and the identification of process improvements. The Retail Support Specialist will also maintain a good level of stock across all stores based on a pre-determined KPI as well as reporting monthly on any adjustment type and will help on the mini hubs stock level improvement. The Retail Support Specialist also participate to the agile group Elite and make sure all promotion are set up properly. JOB RESPONSIBILITIES:

Be the point of contact between the 160+ retail stores, the field leadership team, and the Supply Chain team

Make sure all inquiries from stores are answered within 48 hours max Communicate to stores in the weekly newsletter (Bonjour L’Occitane) any relevant information regarding stock or supply chain management Develop and maintain strong relationships with the field leadership team across all regions: perform bi-monthly calls with the District managers / Market Directors Be the link between all stores and B2C Stock Fulfillment team to communicate all feedback and action

Be the link between supply chain and retail operations teams to :

Flag and find solutions for any stock concerns and improper store procedures Complete adjustments and investigate the root causes of issues Communicate and present to leadership all Adjustment per type and propose an action place if needed.

Be the link between supply chain and marketing teams to :

Ensure non-mainland US stores (PR and HI) are fully utilizing products/older kits to avoid expiration Suggest available stock in stores to plan any sidewalk sales and marketing events (local events, Fukubukuro …)

Perform morning checks to ensure the daily replenishment orders are accurate and ready to be prepared by the warehouse

Training and Process Improvement

Partner with Learning & Development team to create and communicate operational training document.

Onboarding training documents for new stores Manager Updating current training documents

Identify and build process improvement action plan based on feedbacks from store and B2C Stock Fulfillment team Keep all training documentation updated

KEY PERFORMANCE INDICATORS:

On Shelf Availability (OSA) and Mini hub Rejection % In Full orders Adjustment KPI Elite Emails/calls answering time REQUIREMENTS: EDUCATION Associates or Bachelor's degree EXPERIENCE 3-5 years of experience in Customer Service or Supply Chain, ideally in a retail business SKILLS

Customer service oriented Excellent communication and people skills Ability to function in fast-paced environment Strong organizational/multi-tasking/prioritization abilities Collaborative skills in solving issues with other departments Detail Oriented Ability to analyze numbers and draw reasonable conclusions Computer skills in applications such as MS Excel, Word, and PowerPoint Knowledge of SAP a plus Fluent in English PHYSICAL & TRAVEL REQUIREMENTS

Quarterly travel to NY for 3-4 business days



  • Toronto, Canada Metro Full time

    Position Title: Retail Systems Support Specialist Requisition ID:  37654 Career Group (ADSP): Administrative Division:  Nat - Systèmes d'information (80069756) Department: Information Systems Work Location:  METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province:  Canada : Ontario Position Type:  Permanent Joining our team has its advantages: ...


  • Toronto, Canada Metro Inc. Full time

    **Position Title**:Retail Systems Support Specialist **Requisition ID**: 37654 **Career Group (ADSP)**:Administrative **Division**:Nat - Systèmes d'information (80069756) **Department**:Information Systems **Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND) **Province**:Canada : Ontario **Position Type**:Permanent **Joining our team has its...


  • Toronto, Canada Metro Full time

    Position Title: Retail Systems Support Specialist Requisition ID: 37654 Career Group (ADSP): Administrative Division: Nat - Systèmes d'information (80069756) Department: Information Systems Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent Joining our team has its advantages: -...


  • Toronto, Canada Metro Inc. Full time

    Position Title: Retail Systems Support SpecialistRequisition ID: 37654Career Group (ADSP): AdministrativeDivision: Nat - Systèmes d'information (80069756) Department: Information Systems  Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent    Joining our team has its advantages: -...


  • Toronto, ON, C6A, Ontario, Canada Metro Full time

    Position Title: Retail Systems Support Specialist Requisition ID: 37654 Career Group (ADSP): Administrative Division: Nat - Systèmes d'information (80069756) Department: Information Systems Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent Joining our team has its advantages: -...


  • Toronto, Canada Roots Full time

    Roots is more than just an/the iconic Canadian retailer, we are a group of passionate employees who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with a team of people who own results and are dedicated to seeing Roots win. We seek to build longstanding relationships with partners who share...

  • Retail specialist

    4 weeks ago


    Toronto, Canada Freedom mobile Full time

    Job DescriptionThe roleIf you’re an upbeat, self-starter who genuinely enjoys interacting with others, we have a great opportunity as a Part-time Retail Specialist at our Sherway Gardens location. A successful Retail Specialist turns the store visitor into a committed Freedom Mobile customer through building genuine connectionsA typical dayYour day will be...

  • Retail specialist

    2 weeks ago


    Toronto, Canada Freedom mobile Full time

    Job DescriptionThe roleIf you’re an upbeat, self-starter who genuinely enjoys interacting with others, we have a great opportunity as a Part-time Retail Specialist at our CLOVERDALE location. A successful Retail Specialist turns the store visitor into a committed Freedom Mobile customer through building genuine connectionsA typical dayYour day will be...

  • Retail specialist

    4 weeks ago


    Toronto, Canada Groupe TVA Full time

    Company Description At , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo. Does that sound like you? We’d love to meet you. Job Description The role If you’re an upbeat, self-starter who genuinely...

  • Retail specialist

    2 weeks ago


    Toronto, Canada Groupe TVA Full time

    Company Description At , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo. Does that sound like you? We’d love to meet you. Job Description The role If you’re an upbeat, self-starter who genuinely...


  • Toronto, Canada Premium Retail Services Full time

    Chromebook Sales Specialist General Information Company: PRE-CA Location: Sherway, Etobicoke, Ontario, M9C 1A7 Ref #: M51426 Function: Brand Advocacy & Sales Employment Duration: Full-time Benefits: Premium offers a competitive salary along with a full benefits package including health, dental, vision, life insurance, and...


  • Toronto, Canada Lindt Retail Management Full time

    Reporting to the Director, Retail Stores, the Regional Manager is responsible for achieving the sales & store profitability targets for the Lindt Canada Retail Chocolate Shops within a specific region, consisting of multiple stores. The Regional Manager will be a highly influential Brand Ambassador for Lindt Canada, with strong motivational skills, taking...


  • Toronto, Ontario, Canada Danone Full time

    As part of this position, you will be accountable for: The Retail Development Specialist for Danone is directly involved to drive in-store sales growth by executing Danone's strategic retail plan (PICOS - Picture of Success) at an assigned territory (Toronto-Scarborough to Ajax). As part of the national retail team, you will be reporting to the regional...


  • Toronto, Canada Premium Retail Services Full time

    Samsung Home Electronics Sales and Product Specialist General Information Company: PRE-CA Location: Scarborough, Ontario, M1P 5J1 Ref #: M38322 Function: Brand Advocacy & Sales Employment Duration: Contract Description and Requirements As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores,...


  • Toronto, Canada ONTARIO WHOLESALE ENERGY GAS & ELECTRIC Full time

    We are seeking a Customer Service focused **Intermediate IT Technician** for our established and growing company in downtown Toronto. Are you ready to take charge of the next step in your career? **About Ontario Wholesale Energy - Gas & Electric**: **Ontario Wholesale Energy (“OWE”)** is a boutique natural gas and electricity retailer that provides...


  • Toronto, Canada Computation LTD. Full time

    Job description Computation Ltd. is currently looking to hire a full time, mobile, IT Service Specialist. **Technology** - Support and installation (add/move/change) of desktop/laptop equipment (as well software/OS configuration and data recovery/backup) - Support, installation and troubleshooting of network devices (routers, switches, modems, WiFi access...


  • Toronto, Canada Computation LTD. Full time

    Job description Computation Ltd. is currently looking to hire a full time, mobile, IT Service Specialist. **Technology** - Support and installation (add/move/change) of desktop/laptop equipment (as well software/OS configuration and data recovery/backup) - Support, installation and troubleshooting of network devices (routers, switches, modems, WiFi access...


  • Toronto, ON, Canada Harry Rosen Inc Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one...


  • Toronto, Canada Campus Support Full time

    **Position Job **Title**:Bilingual Talent Acquisition Specialist****: - **Reports To**:National Director of Talent Acquisition - **Location**:Toronto, ON - **Salary**:$55K - $60k + bonus + comprehensive benefits package - **Status**:Full time permanent, **hybrid** **ABOUT US** *** Campus Support is a centralized service center that supports its clients in...

  • Brand Specialist

    1 month ago


    Toronto, Canada Amazon.com.ca, Inc. - A49 Full time

    1+ years of account management, project or program management or buying experience Key job responsibilities The Brand Specialist position offers an exciting introduction to our on-line retail business and a broad training ground for future success. This role will work directly with a strategic vendors to grow their businesses and optimize their supply...