Messaging Specialist – Senior

5 days ago


Edmonton, Alberta, Canada BQ INTERNATIONAL LTD. Full time

Requisition Closing Date and Time: 12-Nov-2019 02:00:00 PM (MT)

Requisition ID: 105637

Opportunity Title: CL-Messaging Specialist – Senior

Estimated End Date: 30-Apr-2020

Description:

  1. Support the Skype for Business 2015 deployment.
  2. Support implementation of MS Intune mobile device management platform and transition of devices.
  3. Design architecture/design of Skype for Business integration with MS Teams and other Microsoft 365 products.
  4. Work with senior management, technical teams, and vendors for support and escalations when required.
  5. Develop scripts (Powershell, etc.) to improve and automate existing Messaging team processes.
  6. Manage and prioritize workload. Check and balance the workload against the team requirements, resulting in a service delivery model characterized by cross-training, workload sharing, and collaborative team effort.
  7. Effective teamwork and proficient communication with team members, management team, and supported ministries.
  8. Perform problem diagnosis, troubleshooting, and resolution.
  9. Develop and maintain documentation.
  10. Provide cross-training and knowledge transfer to team members.
  11. Support for Microsoft Exchange and integration with Email List Services.
  12. Support for other platforms as required.
  13. Participate in on-call rotation.
  14. Participate in projects as a subject matter expert on messaging services.
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