Collections Account Manager
3 weeks ago
Collections Account Manager - Bilingual (Spanish) This range is provided by RB Global Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$55,810.00/yr - CA$65,000.00/yr The Collections Account Manager will collect outstanding balances on various RB Global platforms, and monitor and provide timely and effective resolutions to post-sale and all outstanding accounts (buyer & seller). This is a hybrid role based out of our Burnaby, BC office (3 days a week in office). Responsibilities Follow up on financing files with RBFS and 3rd party lenders. Reporting on manual work and feedback from customers. Identify process gaps and recommend improvements to existing processes and procedures. Maintain professional conduct in line with RB Global’s values and culture while collecting on outstanding balances. Meet or exceed collections and organizational targets, goals, and KPIs. Qualifications 3 to 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios. Ability to speak Spanish at a professional level. Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement. Strong communication skills – listening to customers and understanding their situation Strong written communication through email Excellent questioning and probing skills Professional and respectful Excellent customer experience alignment is a must Savvy computer skills, with proficiency in Microsoft Excel an asset Proven negotiation, analytical and decision-making ability Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved Attention to detail and accurately update account information Utilize various trace tools to locate alternate customer information Clearly document contact results Some sales background will be helpful on the MPE portfolio Exceed minimum performance requirements Adhere to policies & procedures, and regulatory laws Flexibility with schedule to start early Seniority level Associate Employment type Full-time Job function Finance Industries Internet Marketplace Platforms #J-18808-Ljbffr
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Collections Account Manager
3 weeks ago
Burnaby, Canada RB Global Inc. Full timeCollections Account Manager - Bilingual (Spanish) This range is provided by RB Global Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$55,810.00/yr - CA$65,000.00/yr The Collections Account Manager will collect outstanding balances on various RB Global platforms, and monitor and...
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Collection Account Manager- Bilingual
2 weeks ago
Burnaby, Canada Ritchie Bros. Full timeABOUT US - RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of...
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Collections Manager
2 days ago
Burnaby, Canada TFG Financial Corporation Full time**THE OPPORTUNITY** The Manager, Collections is responsible for ensuring a team of Payment Services Representatives deliver a high level of effective, prompt and professional service to our customers. This role provides mentoring and training of all Payment Services Representatives including developing and deploying training materials and tools to lead an...
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Collections Agent
2 weeks ago
Burnaby, Canada TFG Financial Corporation Full time**THE OPPORTUNITY** The Payment Services Representative is responsible for maximizing the collection of overdue payments from customers while minimizing the collection costs and loan losses on a pool of assigned accounts. The position involves the management of and direct interaction with customers that have overdue payments and other deficiencies related...
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Collection Account Manager- Part-Time-Bilingual
4 weeks ago
Burnaby, Canada RB Global Inc. Full timeDescriptionThe Part-Time Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.Qualifications5 years of collections experience in auto loans, commercial collections, and financial institutions...
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Collections Specialist
2 days ago
Burnaby, Canada Chubb Fire & Security Canada Corporation Full time_**The Chubb Fire & Security Difference...**_ - Service Excellence_ - Technology leadership_ - Focus on Quality_ - National Coverage_ - Single Point of Contact_ - A Name You Can Trust_ Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced...
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Collections Specialist
2 days ago
Burnaby, Canada Terminix Full time**About Terminix**: Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. **Duties**: - Complete account receivable...
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Credit and Collection Specialist
2 weeks ago
Burnaby, Canada UCS Forest Group Full time**Who We Are**:UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative panels....
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Credit and Collection Specialist
2 weeks ago
Burnaby, Canada UCS Forest Group Full time**Who We Are**: UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative...
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Supervisor, Collections
1 week ago
Burnaby, Canada Ritchie Bros. Full timeABOUT US - RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of...
