eCommerce & Marketing Assistant

Location: Zelah, CornwallContract: Full-time (37.5 hrs per week)Salary: £25,000-£28,000 (depending on experience)Reports to: Marketing ManagerAbout Good TuesdayGood Tuesday is a design-led stationery brand and a certified B Corp. We create beautiful tools to help people plan their time with purpose. We believe good planning creates space for what really matters.We have all the makings of an iconic brand; impactful products, a loyal community, and a strong sense of purpose. We're growing fast, and we’re looking for curious, kind, and capable people who want to help grow a company that uses business as a force for good and have fun doing it.About the RoleWe’re looking for a detail-loving, motivated E-commerce & Marketing Administrator to support the smooth running of our online shop, content uploading, and customer experience. You’ll take ownership of keeping our online presence sharp, our product listings accurate and engaging, and our digital marketing activity well executed.From uploading new products across platforms and marketplaces to scheduling email campaigns and replying to customer enquiries, this role is varied and fast-paced — ideal for someone who’s comfortable with admin and focused tasks, enjoys keeping systems up to date and error-free, and can bring a little creative flair to the process along the way.Key ResponsibilitiesProduct Listings & Website ContentUpload products to Shopify and marketplaces (Amazon, Faire, Etsy), ensuring content is consistent and accurate.Prepare product descriptions that bring the brand to life while applying SEO best practices.Optimise titles, bullet points, and keywords to drive visibility and conversion based on company guidelines.Coordinate with internal teams for accurate stock levels, pricing, and imagery.Conduct keyword research and stay on top of marketplace and Shopify best practice.Update the websites and marketplaces regularly to reflect accurate delivery info, info pages, and site banners.Ensure the website looks, feels and sounds best in class.Email & Site MarketingBuild and schedule marketing emails based on the content schedule.Upload and schedule site promotions and homepage features.Customer ExperienceOnline customer service year-round, increasing support during peak periods.Work in the customer service platform (Gorgias) set up and monitor stats on tickets, responses, and automations.Respond to queries, ensuring timely, positive outcomes.Maintain our reputation for outstanding customer care.Monitor and respond to customer reviews and feedback.Prepare regular reports and suggest improvements.Reporting & OptimisationCompile weekly and monthly e-commerce performance reports for review.Support analysis of sales, conversion, and traffic across platforms.Identify opportunities to improve listings, site layout, or platform visibility.Stay up to date with platform releases and opportunities.General (Digital) Marketing SupportAssist in campaign planning and execution.Support with influencer outreach admin, affiliate admin, and social scheduling.Help the marketing and e-commerce teams with any ad hoc research, tasks, or reporting.Like everyone on every team, including the directors, you’re happy to jump in and help wherever needed, including in the warehouse at times.About YouYou’re a detail-oriented team player with a proactive attitude and a love of getting things right. You enjoy structured tasks, staying organised, and keeping systems up to date and ensuring our digital store front looks and sounds world-class. You’re comfortable with focused, behind-the-scenes work; from uploading product listings and updating pricing to responding to customer queries and ensuring nothing slips through the cracks.You care about doing things properly, spotting mistakes before they go live, and helping everything run smoothly. You’re excited to work in a growing, purpose-led business where your skills will make a real impact, and where there’s always more to learn.Essential Skills & QualitiesProven experience uploading and maintaining product listings across multiple marketplacesExcellent written English, with strong grammar and spellingAble to follow structured systems and guidelines with speed and accuracyAccurate and methodical with data entry and information managementComfortable creating and maintaining regular reports (e.g. sales, listings, stock write-offs)A proactive mindset and a willingness to take ownership of your workA calm, friendly communicator, especially over email and digital platformsHigh level of digital confidence, able to use multiple tools and pick up new platforms quicklyProactive communicator - you’ll flag issues early and ask the right questions when neededStrong organisational skills and ability to manage your own time and prioritiesDesirable ExperiencePrevious experience with Shopify and/or Amazon Seller CentralExperience with email marketing platforms such as KlaviyoCustomer service experience (email-based or marketplace)Confidence using spreadsheets or Google Sheets for reportingExposure to digital tools like Google Analytics or GorgiasWhat We OfferFlexible work hours (core studio hours between 10am and 3pm)20 days holiday plus 8 bank holidays (28 days total)Generous product allowance and discountsNEST pension schemeOngoing training and developmentHealthy Workplace pledge with annual health checksRide Share schemeCycle to work schemeMonthly personal budget to spend at one of the cafés on siteEye care vouchersWeekly team lunchRegular team socialsPaid volunteering and more…To Thrive at Good TuesdayWe use business as a force for good — Our values guide how we work, how we make decisions, and how we treat each other.1. Customer FirstWe exist for our customers. We listen deeply, design meaningfully, and act fast to serve their needs. Every decision starts here.What we expect: You think like a customer — in how you design, communicate, solve problems, or prioritise your time. You care about creating helpful, joyful experiences.2. CaringWe lead with empathy. Whether it’s our team, customers, or partners — we treat people with kindness, assume good intentions, and build trust through respect.What we expect: You’re thoughtful in how you speak, write, and show up. You look out for others, give feedback constructively, and support the team without ego.3. Raise the BarWe’re not here to be average. We go for better — in quality, creativity, and how we show up every day.What we expect: You take pride in your work. You ask “how could this be even better?” and you care about the details — whether it’s a product, a process, or a team project.4. Honest & AccountableWe speak clearly and take responsibility. We do what we say, take feedback well, and build trust in small moments — and big ones.What we expect: You communicate openly. You meet deadlines, own mistakes, and follow through. You help build a culture of trust, not blame.5. PurposefulWe act with intention. No busy work, no filler. We focus on what moves the needle and build systems that last.What we expect: You prioritise high-impact work, challenge unnecessary complexity, and think beyond today’s to-do list. You make things better, not just busier.You are a doerYou’re a team playerYou’re humbleYou are honest, straightforward and transparentYou are a good teacher/mentor (approachable and accessible)You want to get your hands dirtyYou solve problemsYou are resilientYou are flexibleYou are entrepreneurial, smart, and passionateIf you don't know something, you say so — then go figure it outYou love working in a creative environmentYou have a sense of humourYou are an insatiable learnerOur Commitment to EqualityGood Tuesday is an equal opportunity employer. We believe diverse teams build better businesses, and we are committed to creating an inclusive, equitable, and supportive workplace where everyone feels valued. We welcome applicants from all backgrounds and experiences and are actively working to remove barriers in our recruitment and employment practices. #J-18808-Ljbffr