Workforce Management Analyst
3 weeks ago
Job Category: Administrative ProfessionalRequisition Number: WORKF033160Apply nowPosted : October 10, 2025Full-TimeLocationsShowing 1 locationCBI Workplace Solutions – Winnipeg595 St Anne's RoadWinnipeg, MB R2M 5A9, CANDescriptionWorkforce Management Analyst - WinnipegWe are seeking a Workforce Analyst for the Care Access Team Contact Centre to optimize staffing, scheduling, and real-time adjustments based on call volumes and performance metrics. Reporting to the Contact Centre Business Analyst, you'll collaborate with the Management team to identify and act on opportunities to improve performance and meet service level goals.KEY RESPONSIBILITIES/TIME ALLOCATIONForecast call volumes and staffing needs, considering factors like holidays, new hires, and special events.Analyze team-specific trends and contribute to scheduling for optimal service levels.Create, update, and maintain shift schedules, including handling open shifts and new hire onboarding schedules.Develop and apply scheduling strategies to manage over/under staffing.Provide daily, weekly, and monthly performance reports, comparing actual results to forecasts.Design and update reports on service levels, adherence, and productivity.Identify process improvement opportunities based on data trends.Facilitate communication with the Contact Centre Leadership team to share data and improve service delivery.Contribute to the development of business KPIs and actionable insights.Participate in regular leadership meetings and process improvement initiatives.QUALIFICATIONSBachelor’s degree in business, Mathematics, Statistics, or related field (or equivalent experience).3+ years of experience in Workforce Management, reporting, and staffing in a contact center.Strong proficiency in Excel, Access, SQL and analytics tools.Experience with contact center forecasting, scheduling, and real-time analysis.Knowledge of WFM framework concepts.SKILLSExcellent communication, listening, and organizational skills.Strong analytical and problem-solving abilities.Ability to prioritize tasks and work independently.Detail-oriented, adaptable, and collaborative.This is a full-time role, from office Monday - Friday (8:30am-4:30pm) with the flexibility to work extended hours as needed. Some evenings and weekends as required.About CBI Home HealthCBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.In accordance with the Manitoba Human Rights Code, Accessibility for Manitobans with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests. #J-18808-Ljbffr
-
Workforce Management Analyst
6 days ago
Winnipeg, Canada 395 Client Experience Full timeWorkforce Management Analyst page is loaded Workforce Management Analyst Apply remote type Hybrid locations Winnipeg, MB Toronto, ON time type Full time posted on Posted 7 Days Ago job requisition id JR359 As a Workforce Management Analyst at People Corporation, you will play a role in supporting and optimizing our contact centers’ performance. We are...
-
Workforce Management Analyst
1 week ago
Winnipeg, Canada 395 Client Experience Full timeWorkforce Management Analyst page is loadedWorkforce Management AnalystApply remote type Hybrid locations Winnipeg, MB Toronto, ON time type Full time posted on Posted 7 Days Ago job requisition id JR359 As a Workforce Management Analyst at People Corporation, you will play a role in supporting and optimizing our contact centers’ performance. We are...
-
Workforce Management Analyst
2 weeks ago
Winnipeg, Canada Neo Financial Full timeThe Role The Workforce Management (WFM) Analyst will help drive forward the long term success of our business. We’re looking for someone who loves to analyze data, and can then build the plan to support our continued growth! You are adaptable to the ever-changing needs of our rapidly growing team, willing to jump in wherever needed. You’re an apt...
-
Workforce Management Analyst
2 weeks ago
Winnipeg, Canada Payworks Inc. Full timeDoing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where **Doing Right by...
-
Workforce Intraday Analyst
2 weeks ago
Winnipeg, Canada Canada Life Assurance Company Full timeWorkforce Intraday Analyst **Description: - Temporary Full Time- Join our team as a Real-Time Operations Analyst, where you will play a crucial role in managing telephony/interaction platform queues and skilling across diverse channels. Your contributions will directly impact service levels, client experiences, and overall workforce operations. This...
-
Winnipeg, Canada Assembly of Manitoba Chiefs Full time**Workforce Development Policy Analyst - Competition 2024-104** **Early Learning Child Care** **Full-Time Permanent** **Closing Date: October 21, 2024** **Position Summary** Reporting to the ELCC’s management team, the ELCC workforce development policy analyst will work with First Nations ELCC programs and FNELCCM to support workforce transformation...
-
Manager, Workforce Planning
7 days ago
Winnipeg, Canada Canada Life Full timeJoin to apply for the Manager, Workforce Planning role at Canada Life Permanent Full Time The Manager, Intraday will play a critical role in guiding Workforce strategy and execution for all Canada Operations Contact Centres. The successful candidate will be accountable for execution and development of Workforce best practices across Shared Services with...
-
Manager, Workforce Planning
1 week ago
Winnipeg, Canada Canada Life Full timeJoin to apply for the Manager, Workforce Planning role at Canada Life Permanent Full Time The Manager, Intraday will play a critical role in guiding Workforce strategy and execution for all Canada Operations Contact Centres. The successful candidate will be accountable for execution and development of Workforce best practices across Shared Services with...
-
HR Data Analyst — Workforce Insights
3 weeks ago
Winnipeg, Canada NFI Group Inc. Full timeA leading mobility solutions provider in Winnipeg is seeking a Human Resources Business Analyst to optimize workforce planning through data analysis. This role involves collecting and interpreting HR data, designing reports, and driving process improvements. The ideal candidate has 2-5 years of experience, proficiency in SQL and APEX, and strong analytical...
-
HR Data Analyst — Workforce Insights
3 weeks ago
Winnipeg, Canada NFI Group Inc. Full timeA leading mobility solutions provider in Winnipeg is seeking a Human Resources Business Analyst to optimize workforce planning through data analysis. This role involves collecting and interpreting HR data, designing reports, and driving process improvements. The ideal candidate has 2-5 years of experience, proficiency in SQL and APEX, and strong analytical...
