Customer Experience Manager

4 weeks ago

Dorval, Canada Air Canada Full time
Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers' expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers' needs, while providing proactive and empathetic leadership to our team.

The Customer Experience Manager role will provide the opportunity to work in various areas such as: Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning & In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW & Unifor).

Your deliverables will include:

Representing our brand and company vision for customer service excellence; Understanding our internal and external customers by anticipating needs and delivering on promises; Caring for our customers in difficult situations; Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best, Managing front line unionized employees belonging to both Unifor and IAMAW Working indoors or outdoors if applicable; 24-hour Airport operations will require shift work/weekends and holidays; Qualifications

Possess at least a high school diploma A minimum of two years previous people management experience; Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance; Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays); Ability to successfully obtain a Restricted Area Identity Card (RAIC) & Airside Vehicle Operator's Permit Must have a full valid driver's license; Ability to lift 50lbs; Ability to walk long distances and stand for long periods; Effective Decision Making in a timely manner during stressful situations Strong interpersonal skills (organizational, team oriented & focused) Entrepreneurial & self-managed abilities; A genuine passion for creating and leading a global top ten Airline customer and employee experience ; Ability to develop trust and rapport while providing employees performance coaching; An entrepreneurial, energetic and tenacious attitude; Ability to adapt to new technology and to share that knowledge; Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

  • Customer Experience Manager

    3 weeks ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    3 weeks ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    2 weeks ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    7 days ago

    Dorval, Canada Gardaworld Full time

    Select how often (in days) to receive an alert: Customer Experience Manager Business Unit:  Aviation Services Career Area:  Operations and Administration Location:  Dorval, CA Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so,...

  • Customer Experience Manager

    1 week ago

    Dorval, Canada Gardaworld Full time

    Select how often (in days) to receive an alert: Customer Experience Manager Business Unit:  Aviation Services Career Area:  Operations and Administration Location:  Dorval, CA Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so,...

  • Customer Experience Manager

    2 weeks ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    3 weeks ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    3 weeks ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    1 week ago

    Dorval, Canada GardaWorld Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you! Join our diverse team of passionate people and begin a career that allows you to develop both personally and professionally. As a Customer Experience Manager, you will be in a key...

  • Customer Experience Manager

    2 weeks ago

    Dorval, Quebec, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Manager, Customer Experience Marketing

    2 months ago

    Dorval, Canada Bombardier Full time

    **BOMBARDIER**: Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you...

  • Customer Experience Manager

    1 week ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition...

  • Customer Experience Supervisor

    2 weeks ago

    Dorval, Canada Bédard Ressources inc. Full time

    Do you have strong customer service and personnel management skills? Our team at Aéroport de Montréal is ready to welcome you and help your career take off. You'll have the opportunity to work with a team of passionate people who take the satisfaction of millions of travellers to heart every year! #YULDuties and Responsibilities:Welcoming, guiding, and...

  • Customer Experience Supervisor

    2 weeks ago

    Dorval, Canada Bédard Ressources inc. Full time

    Do you have strong customer service and personnel management skills? Our team at Aéroport de Montréal is ready to welcome you and help your career take off. You'll have the opportunity to work with a team of passionate people who take the satisfaction of millions of travellers to heart every year! #YUL Duties and Responsibilities: Welcoming, guiding, and...

  • Customer Experience Supervisor

    2 weeks ago

    Dorval, Canada Bédard Ressources inc. Full time

    Do you have strong customer service and personnel management skills? Our team at Aéroport de Montréal is ready to welcome you and help your career take off. You'll have the opportunity to work with a team of passionate people who take the satisfaction of millions of travellers to heart every year! #YUL Duties and Responsibilities: Welcoming, guiding, and...

  • Client Experience Manager

    2 weeks ago

    Dorval, Canada FlightSafety International Full time

    **About FlightSafety International** FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and...

  • Employee Experience Manager

    2 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Employee Experience Manager will support the design and delivery of various corporate talent...

  • Guest Experience

    1 day ago

    Dorval, Canada McDonald's Full time

    McCafé has a proud history of delivering quality coffee, baked goods, and delicious food items to guests across Canada. We highlight the rich, full-bodied flavour and enticing aroma of our signature espresso. We prepare our specialty coffees to your liking, and each are created with fresh Canadian milk, which is steamed, and perfectly frothed to deliver the...

  • Cosmetics Customer Experience Sales Floor Associate

    2 months ago

    Dorval, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...

  • Cosmetics Customer Experience Sales Floor Associate

    2 days ago

    Dorval, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...