Manager, Customer Experience Marketing

3 weeks ago

Dorval, Canada Bombardier Full time

**BOMBARDIER**:
Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

**In your role, you will**:

- Lead a team in the development and execution of the annual customer marketing strategy to support the growth of Customer Services & Support.
- Work with cross-functional teams, to develop and implement a world-class customer experience that will strengthen the Bombardier Business Aircraft brand, improve market perception, and drive new and repeat business using innovative marketing solutions.
- Optimize the mix of marketing & communications channels to achieve strategic objectives.
- Suggest innovative solutions to communicate with the industry’s core audience.
- Lead the governance for major marketing projects through rigorous project management, regular meetings with different management levels of the Marketing and Customer Experience organizations.
- Implement a tracking and reporting strategy to analyze campaign performance.
- Support Bombardier revenue objectives through the execution of marketing strategies to help drive lead generation activities.
- Develop strong relationships with Bombardier executives & other key stakeholders within the organization.
- Evaluate campaign analytics to analyze KPIs, identify end-user patterns and make recommendations to continually improve campaign effectiveness.
- Manage the budget for the Customer Experience Marketing team through robust invoice, accrual and chargeback management.
- Manage and collaborate with key partners and suppliers (agencies, consultants, translators, copy editors, etc.)
- You have a bachelor’s degree (BA/BSc) in marketing or a related field.
- You have a minimum of 10 years of experience developing, implementing and leading marketing strategies in a large organization
- You have experience managing a team.
- You have the ability to interact effectively with a variety of external and internal contacts and team members
- You are an expert in written and verbal communication and interpersonal skills in English and French (Quebec).
- You have experience working in Customer Services or Aftermarket business.
- You have change management experience.
- You are highly organized and able to juggle multiple priorities in a fast-paced and stressful environment.
- You have strong Project Management skills.
- You have strong business and financial acumen.
- You have advanced budget management & reporting skills.
- You have solid leadership skills and an ability to work in an extended team across business functions/units.
- You have strong stakeholder management skills.
- You are comfortable coaching, advising and challenging members of senior management.

**Interested?**:

- Bombardier is an equal opportunity employer and encourages individuals of all races, religions, ethnicities, gender identities, sexual orientations, ages, immigration statuses, disabilities, or other legally protected characteristics to apply._

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