Engineering Manager

1 week ago


Waterloo, Canada Manulife Insurance Malaysia Full time
h3>Manager Engineering / Application Support

About Us: Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We are committed to using sophisticated technology to provide top-tier services to our customers. Join us in driving technological excellence and operational stability within the insurance sector.

Position Overview: We are seeking an experienced and dynamic Manager of Engineering to lead our Production Support Team. This individual will be responsible for ensuring the smooth operation and maintenance of our technology platforms, providing exceptional support to our insurance technology partners, and leading a team of skilled professionals.Lead and manage a production support team, including Operations Engineers and Technical Support Analysts. Experience in hiring, mentoring/coaching, performance management and setting goals/expectations.Foster a collaborative and engaging team environment through effective communication and team-building activities.Identify and address skill gaps within the team by providing training, mentorship, and opportunities for professional development to ensure ongoing skill enhancement and career growth.Project Management Task Prioritization: Ability to assess and prioritize support tasks and projects based on urgency, impact, and alignment with organizational goals.

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