Customer Advocacy Specialist
3 weeks ago
Affirm is redefining credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. About the Role Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. As a Customer Advocacy Specialist, you will be the Voice of the Customer, using exceptional empathy and product knowledge to resolve complex complaints and drive continuous improvement initiatives that enhance the customer experience. What You’ll Do Review, respond to, and investigate complaints submitted directly by customers. Solve customer issues efficiently and empathetically, crafting tailored written responses rather than relying heavily on predetermined templates. Communicate with customers via email and phone as appropriate. Classify and document all complaints with extreme attention to detail. Collaborate with cross‑functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to remediate thematic problems. Improve resources and tools available to customers, driving education and streamlining service. Identify areas for process, procedure, or tooling improvement and lead project workstreams. Develop subject‑matter expertise on current and emerging products, consumer finance policies, and regulatory requirements. What We Look For Bachelor’s degree with 1+ years of experience in operations, customer support, social media management, communications, or related fields. Exceptional communication and writing skills, with meticulous attention to detail, grammar, brand tone, and voice. Eagerness to think outside the box for solutions to complex complaints and process improvement. Resilience and ability to manage challenging interactions and navigate complexity and uncertainty. Strong customer empathy and service‑level focus. Proactive mindset, constantly seeking improvement opportunities. Team player sensitive to others’ perspectives. Compensation Base Pay Grade: D Equity Grade: 1 Annual base pay range: $55,000 – $75,000. Benefits may include monthly stipends for health, wellness, and tech spending, 100% subsidized medical coverage, dental and vision for employees and dependents, and eligibility for equity rewards offered by Affim Holdings, Inc. Employment Details Full‑time. Remote‑first; available across the country. Users in proximal roles may occasionally work from an assigned office. Note: Sponsorship is not available for this position. EEO & Inclusion Statement We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records. By clicking “Submit Application,” you acknowledge that you have read our Global Candidate Privacy Notice and freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described there. #J-18808-Ljbffr
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Customer Advocacy Specialist
2 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeJoin to apply for the Customer Advocacy Specialist role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint...
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Customer Advocacy Specialist
3 weeks ago
London, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeCustomer Advocacy Specialist – Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers...
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Customer Advocacy Specialist
3 weeks ago
Edmonton, Toronto, Montreal, Calgary, Vancouver, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeJoin to apply for the Customer Advocacy Specialist role at Affirm. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint...
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Customer Advocacy Specialist
3 weeks ago
Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeCustomer Advocacy Specialist Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers share their...
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Customer Advocacy Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeJoin to apply for the Customer Advocacy Specialist role at Affirm. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint...
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Remote Customer Advocacy Specialist
3 weeks ago
London, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeA financial technology company in London, Ontario is seeking a Customer Advocacy Specialist to resolve complex customer complaints while enhancing customer experience. The ideal candidate will possess a Bachelor’s Degree, 1+ years of relevant experience, and exceptional communication skills. This role supports a remote-first work environment, focusing on...
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Customer Advocacy Specialist
3 weeks ago
Victoria, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeAbout the RoleAffirm Customer Advocacy and Retention (CAR) sits within Customer Operations and houses our customer complaint experts. As a Customer Advocacy Specialist you will be the Voice of affirm, using exceptional empathy and product expertise to solve highly complex complaints and drive continuous improvement across the organization.What You’ll...
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Remote Customer Advocacy Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeA financial technology company is seeking a Customer Advocacy Specialist to address customer complaints and drive resolution. This role involves engaging with cross-functional teams to improve customer experience and requires a Bachelor's Degree with at least 1 year of relevant experience. Strong communication skills and customer empathy are essential....
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Customer Advocacy Specialist
3 weeks ago
Oshawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern On, Canada Affirm Full timeCustomer Advocacy Specialist – affirm affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers...
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Customer Advocacy Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers share their challenging experiences, our...
