Customer Advocacy Specialist
3 weeks ago
About the RoleAffirm Customer Advocacy and Retention (CAR) sits within Customer Operations and houses our customer complaint experts. As a Customer Advocacy Specialist you will be the Voice of affirm, using exceptional empathy and product expertise to solve highly complex complaints and drive continuous improvement across the organization.What You’ll DoReview, respond, and investigate complaints submitted directly by customers.Solve customer issues efficiently, effectively, and empathetically with emphasis on custom crafting written responses that do not rely heavily on predetermined templates.Communicate with customers using email and, when appropriate, phone.Categorize and record all complaints with extreme attention to detail.Drive Continuous ImprovementEngage with cross‑functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to spearhead remediation of thematic problems.Improve resources and tools available for our customers to enable customer education and streamline service.Identify areas of opportunity to improve procedures, processes, or tooling and lead project workstreams.Grow Your Financial Services ExpertiseBecome a subject matter expert on current and emerging products as well as consumer finance policies and servicing processes, and regulatory requirements.What We Look ForBachelor’s Degree with 1+ years experience in operations, customer support, social media management, communications, or related fields.Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice.An eagerness to think outside the box both in terms of solutions to complex complaints and process improvement.Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty.Strong customer empathy and service level focus.Proactive thinker constantly seeking improvement opportunities in work.Team player with the ability to collaborate and be sensitive of others.LocationVictoria, British Columbia, Canada (remote‑first; occasional office visits may be required).Pay and BenefitsBase Pay Grade: DEquity Grade: 1Annual base pay range: $55,000 – $75,000 (new hires typically start at the lower end). Benefits include 100% subsidized medical coverage, dental and vision, flexible spending wallets, competitive vacation and holiday schedules, employee stock purchase plan (ESPP) and an inclusive, remote‑first work environment.We’re an Equal Opportunity EmployerAffirm is proud to be a remote‑first company. The majority of our roles are remote and you can work almost anywhere within the country of employment. We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. By clicking "Submit Application," you acknowledge that you have read Affim's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. #J-18808-Ljbffr
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Customer Advocacy Specialist
2 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeJoin to apply for the Customer Advocacy Specialist role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint...
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Customer Advocacy Specialist
3 weeks ago
London, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeCustomer Advocacy Specialist – Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers...
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Customer Advocacy Specialist
3 weeks ago
Edmonton, Toronto, Montreal, Calgary, Vancouver, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeJoin to apply for the Customer Advocacy Specialist role at Affirm. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint...
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Customer Advocacy Specialist
3 weeks ago
Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeCustomer Advocacy Specialist Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers share their...
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Customer Advocacy Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeJoin to apply for the Customer Advocacy Specialist role at Affirm. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint...
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Remote Customer Advocacy Specialist
3 weeks ago
London, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeA financial technology company in London, Ontario is seeking a Customer Advocacy Specialist to resolve complex customer complaints while enhancing customer experience. The ideal candidate will possess a Bachelor’s Degree, 1+ years of relevant experience, and exceptional communication skills. This role supports a remote-first work environment, focusing on...
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Remote Customer Advocacy Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeA financial technology company is seeking a Customer Advocacy Specialist to address customer complaints and drive resolution. This role involves engaging with cross-functional teams to improve customer experience and requires a Bachelor's Degree with at least 1 year of relevant experience. Strong communication skills and customer empathy are essential....
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Customer Advocacy Specialist
3 weeks ago
Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeAffirm is redefining credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. About the Role Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. As a Customer Advocacy Specialist, you will be...
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Customer Advocacy Specialist
3 weeks ago
Oshawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern On, Canada Affirm Full timeCustomer Advocacy Specialist – affirm affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers...
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Customer Advocacy Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Affirm Full timeAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm’s Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. When customers share their challenging experiences, our...
