Technical Support Engineer
3 weeks ago
Technical Support Engineer (Pacific Time Zone) Apply for the Technical Support Engineer (Pacific Time Zone) role at Panther. The Job As a Technical Support Engineer at Panther Labs, you will partner with customers to provide creative solutions for challenging technical issues. You will work collaboratively with product engineers, debug and investigate complex problems, and leverage your engineering skills to deliver an amazing customer experience. This opportunity lets you grow as an engineer while helping build and scale a world‑class Customer Support team. The Company Panther is a cybersecurity company focused on detecting breaches anywhere. Founded by security practitioners, Panther addresses modern security challenges with detection‑as‑code, a cloud‑native architecture, and a robust security data lake. Panther’s platform is used by industry leaders such as Figma, Gusto, Coinbase, and Dropbox. It is remote‑first, flexible, and driven by values: Create Customer Love, Be an Owner, and Take Care of the Team. The Responsibilities Establish strong relationships with customers and set a high bar for satisfaction. Investigate, troubleshoot, and solve complex technical issues. Identify and improve inefficiencies in team workflows. Collaborate with product engineers to ensure healthy communication between customers and backend systems. Champion and advocate for the customer experience company‑wide. Build tools and processes to improve the Support team’s effectiveness as it grows. Share customer insights with cross‑functional stakeholders to drive product and company impact. The Requirements Computer Science degree, bootcamp graduate, or strong portfolio of work in software development/cybersecurity. At least 3+ years in Customer Support; technical support experience is a plus. Strong background in programming with experience in Python, AWS, and SQL. Genuine interest and passion for helping others with high empathy for the customer experience. Strict attention to detail with outstanding troubleshooting/problem‑solving skills. Eagerness to learn and develop professionally. Excellent written and verbal communication, with the ability to distill complex information into easily understood language. Cybersecurity experience is a plus. Preferred candidates will be located in the PST timezone. The Perks Equity Unlimited PTO with a minimum requirement of 15 days off per year and major Canadian holidays Latest tech equipment & budget for customized tech needs Extended Healthcare Coverage through Manulife Remote‑friendly Panther Labs is an Equal Opportunity Employer. The Company prohibits discrimination and harassment on the basis of race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding), gender, gender identity, gender expression, sexual orientation, marital status, age, religious creed, physical disability, mental disability, genetic information, military or veteran status, or any other status protected by law. All employment decisions are decided on the basis of qualifications, merit, and business need. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Computer and Network Security #J-18808-Ljbffr
-
Technical Support Engineer
2 weeks ago
Mississauga, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Synopsys, Inc. Full timeWe Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...
-
Technical Support Engineer
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Atlan Full timeData is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration. From Fortune 500 leaders to hyper-growth startups, from automotive innovators...
-
Junior Technical Support Engineer
7 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Taskify AI Full timeJunior Technical Support Engineer (Remote) Join to apply for the Junior Technical Support Engineer (Remote) role at Taskify AI. Job Title: Junior Technical Support Engineer (Remote) Location: Remote (Open to qualified candidates located in the US, UK, Canada, Australia, New Zealand, Ireland) Compensation: Competitive pay commensurate with experience and role...
-
Technical Support Specialist
3 weeks ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Hive.co Full timeJoin to apply for the Technical Support Specialist role at Hive.co At Hive, we’re all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry‑leading platform makes it easier than ever for promoters to build strong, lasting connections with their audiences. Our...
-
Technical Support Engineer
5 days ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Taskify AI Full timeRole Technical Support Engineer (Remote) Pay Competitive monthly compensation up to $10,000, based on role and performance We’re looking for detail-oriented professionals to support a variety of content and AI-related evaluation tasks. This role involves reviewing written material, analysing responses, and helping enhance the quality, accuracy, and clarity...
-
Remote AI-Driven Technical Support Engineer
2 weeks ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Crossover Full timeA prominent tech firm is seeking a Technical Support Engineer to provide superior customer support. You will examine and resolve complex support tickets, combining your advanced technical skills with AI capabilities. The ideal candidate has at least 3 years of experience in technical support and must be located in North or South America. This full-time...
-
Remote AI-Driven Technical Support Engineer
5 days ago
Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Crossover Full timeA prominent tech company seeks a Technical Support Engineer to provide expert customer support in a challenging environment. This remote role offers a salary of $60,000 per year and requires advanced skills in generative AI and at least three years of technical customer support experience. Candidates must be proactive and based in North or South America. The...
-
AI-Driven Technical Support Engineer
3 weeks ago
Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Trilogy Full timeA leading software company in Ottawa is seeking a Technical Support Engineer to provide high-level customer support using AI tools. The ideal candidate has at least 3 years of technical customer support experience and advanced proficiency in generative AI technologies. This is a remote, full-time position offering $60,000/year with a focus on independent...
-
AI-Driven Technical Support Engineer
2 weeks ago
Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Crossover Full timeA technology company is seeking a Technical Support Engineer to address complex customer support issues beyond AI capabilities. This remote role requires a minimum of 3 years in technical support and deep generative AI experience. The position offers a competitive salary of $60,000/year, with weekly payments under an independent contractor agreement....
-
AI-Enhanced Technical Support Engineer
7 days ago
Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Crossover Full timeA leading software solutions provider is seeking an experienced Technical Support Engineer to tackle complex issues using AI-driven tools. This remote role requires 3+ years of technical customer support experience and a strong proficiency in generative AI. As part of a fast-paced environment, candidates must be able to work independently and adapt rapidly...
