Technical Support Engineer

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration. From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes. Why this role matters Atlan is building the future of the Modern Data Collaboration Platform, and our customers — from fast‑growing startups to global enterprises — rely on us to connect and manage their entire data ecosystem. Your Mission at Atlan Be the technical backbone of our Support team — troubleshoot complex product, integration, and data stack issues for customers. Reduce Engineering dependency through deep debugging and clear, complete root‑cause analyses (RCAs). Collaborate cross‑functionally with Product, Engineering, and Customer Success to resolve escalations and surface actionable insights. Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality. Champion the customer experience — resolve every issue with speed, clarity, and empathy. Continuously learn and grow as a product and data expert across tools like Fivetran, Snowflake, Databricks, dbt, and beyond. What Makes You a Great Fit 6–7+ years of experience in technical support or similar roles within SaaS or the modern data stack ecosystem. Proven ability to troubleshoot complex technical issues across APIs, connectors, authentication, and integrations — reducing dependency on Engineering through deep debugging and structured RCA. Strong technical expertise in: Kubernetes, containerized networking, and ArgoCD for deployment and service debugging. Cloud platforms: AWS, GCP, Azure. Advanced SQL for performance analysis and data troubleshooting. Java and API‑level debugging, front‑end troubleshooting, and Linux performance diagnostics. Ability to read and interpret complex codebases (any language) and provide meaningful insights to Engineering. Hands‑on experience with modern data stack tools — Snowflake, Databricks, BigQuery, dbt, Fivetran — and familiarity with metadata management or data catalog platforms. Beyond strong technical skills, an ideal candidate brings analytical rigor, empathy, and a builder’s mindset — improving not just issues, but the systems around them. Important note: This is a remote role with working hours from 7:30 am – 4:30 pm PST. Why Atlan for You At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress. Joining Atlan Means Ownership from Day One: Whether you're an intern or a full‑time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit. A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open‑source projects, sponsoring meet‑ups, and empowering team members to grow through conferences and learning opportunities. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development Equal Opportunity Employer At Atlan, we’re committed to helping data teams do their lives’ best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. #J-18808-Ljbffr