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Associate - Site Management

1 month ago

Vancouver, Canada FirstService Residential Full time
About FirstService Residential:FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.
Job Overview:Reporting to the Vice President, Property Services, the Data Analytics Associate will support the creation of impactful dashboards using Power BI and Excel. This project will focus on enhancing operational discipline and improving service delivery, tracking critical KPIs, and ensuring seamless processes for key business functions. This role provides the opportunity to contribute to transformative projects that streamline service performance and enhance client satisfaction.

This is a 2-month contract role, plus further extension based on operational needs.


Key Responsibilities:
  1. Assist in the relaunch and development of a performance dashboard to track service metrics, including site time, performance, and resolution rates.
  2. Work with our executive leadership team to quantify and showcase the value of service improvements through vendor savings and performance insights.
  3. Collaborate on data visualization and reporting to drive accountability and operational excellence.
  4. Learn and utilize internal systems to generate reports to support data analytics.
  5. Other administrative and operational duties as required.
  6. Consistently represent oneself and the organization in a professional manner and uphold the FirstService Residential Mission and Values.

Skills and Qualifications:
  1. Demonstrated proficiency in Power BI and Excel for data analysis and visualization.
  2. Strong problem-solving skills with attention to detail.
  3. Excellent communication and teamwork abilities.
  4. Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, and Excel, etc.).
  5. Ability to learn and navigate new technology and platforms.
  6. Excellent organization, planning, motivation, and interpersonal skills.
  7. Critical thinking, complex problem solving, judgment, and decision-making ability.
  8. Must have a strong work ethic and be detail-oriented with excellent multitasking skills.
  9. Ability to prioritize work, meet deadlines, and work well under pressure.
  10. Ability to work with sensitive or confidential information.
  11. Ability to work in a team environment as well as independently and be self-driven.

A valid BC driver's license and access to a vehicle with business insurance are requirements of the role.
Hours:24 hours/week
Compensation:$20 - $22 per hour
Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.
Please ensure your resume has a valid number and email address you can be reached at.
FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation, and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team. #J-18808-Ljbffr