Parts Specialist

OverviewOur solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Allow us to introduce ourselves…You may think you don’t already know us, but our paths have definitely crossed before From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over countries across the globe We like to think of ourselves as a Leader in the industry and encourage our employees to think the sameWe don’t just promote diversity and inclusion because it’s the right thing to do, we do it because it’s what drives best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status. RoleYour new role will beAs our newest Parts Specialist and Warehouse Clerk you will provide our customers with excellent customer service be it in-person at our office, over the phone, and email as you handle a variety of tasks related to purchasing and ordering of requested parts. You will also be responsible for all picking, packing, shipping and receiving tasks for our parts and equipment orders in our local warehouse, following our logistics flow best practices.This position reports to the Customer Service and Logistics Manager and is based in Dieppe, NB. The main activities you’ll take care ofReceiving requests for quotations through walk-in, phone and email from external customersAnswering customer RFQ inquiries and other technical inquiries regarding parts identification and breakdownsTaking opportunities to up-sell, make suggestions and provide advice on services and products available to add satisfaction for the customer and increase our salesUsing our CRM software to record and retrieve client information, verify inventory levels process quotations and submitting purchase orders for processing.Ensuring consistent follow-ups throughout the whole process of receiving and processing quotations from customers.Maintaining an on-going liaison with clients including availability of parts, price and lead timePicking, packing and dispatching parts orders in a safe mannerReporting any product quality issues for further escalation through our ticketing systemReceiving deliveries and accurately assigning location if not already availableReviewing shipping requirements for parts and equipmentShipping and loading of equipment using a forkliftParticipating in the annual inventory countProcessing monthly returns & scrapping according to the Inventory ControllerComplying with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards. What you can expect from usBase salary + 5% bonusHealth Care, Dental, Life & Disability plans as well as Virtual Medical ConsultationsCompany Pension Plan3-weeks paid vacation, 5 sick days and 5 flex days per year$ towards physical wellness materials, at-home equipment, fitness memberships, etc.% matching Company pension plan35-hour work weekTotal tuition reimbursement for courses related to employmentTravel insuranceAnd much more… What will help you succeed in your new roleYour strong customer service skills and experience in a customer facing positionYour experience using Microsoft, Excel, Outlook (CRM,SAP / or other ERP knowledge would be a strong assetYou have previous experience using a forkliftYou can communicate in English and French (written and spoken)Your ability to collaborate well in teams and be disciplined when working independentlyYour knowledge or experience with spare parts would be an assetYour experience using a ticketing system would be an asset #J-18808-Ljbffr