Sales Tech
2 months ago
Date: Oct 16, 2024
Location: Toronto, ON, CA Montreal, Quebec, CA GA, US Chicago, IL, US MA, US
Company: Softchoice
Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you'll have:
We are looking for an innovative, hands-on, Sales Tech & tooling Enablement Manager to help us build and deliver tools, training, and resources for Softchoice Sales and enablement teams. You should have a technical and learning background and be a bridge to the business. Building cross-functional relationships with business groups including sales, marketing, and IT technology vendors is a what you do well. Key responsibilities include strategy and management of technical training, tools, content and live facilitation, staying abreast of ongoing developments in the tech stack. You will work closely with subject matter experts and content providers making sure assets are created and delivered to the field. The ability to review, update, and build content from scratch by creating slides, word docs (Job Aids) and videos is a requirement.
- Lead the Technical Enablement strategy & process for all revenue tools (Salesforce, Ring Central, ZoomInfo, Copilot).
- Design technical training programs, in-line with organizational requirements.
- Define course content according to organization’s objectives.
- Work with internal teams to craft and package high-value, easy-to-use tools (technical guides, training decks, demos, etc.).
- Execute training sessions, webinars, workshops and other projects in groups or individually.
- Keep and report data on completed courses, issues, overall customer satisfaction and be able to present these metrics to the broader team.
- Work collaboratively with your training & enablement colleagues to develop the “tools skill set” component of their respective programs.
- Utilize instructional design experience to build impactful student and instructor materials (presentations, course outlines, background material, instructional materials, exercises, training aids, quizzes and assessments).
- Collect feedback on effectiveness of training and tools. Continuously work to improve quality of content, format, and delivery.
- 3 yrs direct experience in technical training and related certification programs.
- Experience in adult learning best practices.
- An undergraduate degree is preferred.
- Strong interpersonal skills, someone who leads by inspiring and enjoys working with others in a collaborative, social environment.
- Effective at building and maintaining positive relationships.
- Passion for excellence and high quality in the finished product, acute attention to detail.
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