Incident / Problem Manager
7 days ago
The Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the Enterprise Z organization.Key ResponsibilitiesLead identification, documentation, and resolution of recurring issues in Enterprise Z mainframe systemsConduct root cause analysis (RCA) and trend analysis to uncover systemic risks and improvement opportunitiesDevelop and maintain dashboards and reports using Excel and other tools to track problem metrics, resolution timelines, and complianceCollaborate with cross-functional teams to coordinate long-term fixes and preventive measuresPrepare and present weekly/monthly reports to senior leadership highlighting key metrics, trends, and action plansMaintain and update department-specific addendums to firmwide Incident and Problem Management policiesParticipate in special projects, including automation initiatives, process redesigns, and strategic risk assessmentsTrain staff on problem management processes, tools, and reporting standardsTrack compliance with incident/problem standards and ensure documentation of rolled-back changes and associated issuesServe as liaison to firmwide Problem Management Working Groups and contribute to enterprise-wide initiativesProvide backup support for Change Management processesSkills & QualificationsTechnical Skills:Strong understanding of ITIL-based Problem Management processesProficiency in ServiceNowAdvanced Excel skills including pivot tables, charts, formulas, and data modeling for reportingExperience with enterprise infrastructure environmentsFamiliarity with Jira for tracking remediation tasks and workflowsExperience with enterprise collaboration tools such as Confluence and SharePointAnalytical & Process Skills:Expertise in trend identification and analysisSkilled in managing problem records, tasks, and workflowsExcellent written and verbal communication skills for reporting and trainingAbility to coordinate across cross-functional teams including Operations, Engineering, and Application InfrastructureExperience presenting findings and recommendations to senior leadershipOrganizational & Compliance:Strong organizational skills to manage multiple problem records and action items simultaneouslyAbility to interpret policies and ensure compliance with firmwide and department-specific practicesSpecial Projects:Ability to lead or contribute to strategic initiatives such as automation, process improvement, or risk mitigationComfortable working in ambiguous environments and driving clarity through structured problem-solvingEmail ID * This field is required Please enter valid emailId.Cell phone * This field is required Please enter valid cell phone.First Name * This field is required Please enter valid first name.Last Name * This field is required Please enter valid last name. #J-18808-Ljbffr
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Incident / Problem Manager
2 weeks ago
Toronto, Canada Compunnel, Inc. Full timeThe Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the...
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Incident / Problem Manager
6 days ago
Toronto, Canada Compunnel, Inc. Full timeThe Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the...
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Incident / Problem Manager
3 days ago
Toronto, Canada Compunnel, Inc. Full timeThe Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the...
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Incident & Problem Manager Sr
4 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
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Incident & Problem Manager Sr
4 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
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Incident & Problem Manager Sr
3 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
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Incident & Problem Manager Sr
3 weeks ago
Toronto, Canada Dayforce US, Inc. Full timeDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving...
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Toronto, Ontario, Canada CIBC Full time US$100,000 - US$180,000 per yearWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
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Toronto, Ontario, Canada CIBC Full time $100,000 - $120,000 per yearWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...
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Incident and Problem Product Manager
2 weeks ago
Toronto, Canada Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what...
