Bilingual (English/French) Relationship Manager

3 weeks ago

Montreal, Canada Canadian National Railway Company Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The Labour Relations Manager is responsible for collaborating with leaders to identify and prepare arguments to defend the company’s position on Labour Relations (LR) issues. The role establishes, maintains, and fosters a solid working relationship with union representatives, colleagues, and clients to promote a cooperative and effective LR climate.

Main ResponsibilitiesLabour Relations
  1. Act as a partner to leaders by providing knowledge of how to properly handle LR issues, and provide advice on resolution.
  2. Interpret clauses in the collective agreement and apply them tactfully to ensure effective and informed decision-making.
  3. Collaborate with the business to identify and prepare arguments to defend the company’s position on LR issues.
  4. Offer assistance to line management in grievance handling and administration of collective agreements and all other corporate policies applicable to unionized employees with a particular focus on outreach and education with CN first line supervisors.
  5. Hold meetings with union representatives to resolve grievances before proceeding to arbitration.
  6. Prepare and present grievances at arbitration.
  7. Prepare and conduct training on assorted LR matters such as collective agreement interpretation and application, Canada Labour Code, attendance, discipline, and effective conflict resolution.
  8. Manage people to drive and influence change efforts and create opportunities to involve others in the management of change.
  9. Develop synergies between teams in order to improve performance and embrace a team-over-self mindset.
  10. Develop and align the organization on an inspiring functional vision, deliver messages with impact, and engage people so they provide their best work, while ensuring understanding of complex information by different audiences.
  11. Provide resources that are aligned with employee’s career interests through projects and development opportunities.
Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and manage stress. The role requires regular monthly travel (up to 25%), and may be required to respond to client inquiries outside of the regular workweek.

RequirementsExperience
  1. Minimum 5 years of labour relations experience.
  2. Experience interpreting and applying collective agreements and relevant federal employment legislation.
  3. Experience in the federal sector and Transportation sector.
  4. Experience managing a grievance process, including preparation of material for arbitration.
  5. Experience preparing and presenting LR positions and arguments during union and management meetings, at arbitration, and at the bargaining table.
  6. Experience assessing and analyzing operational issues and making impactful recommendations.
Education/Certification/Designation
  1. Bachelor’s Degree in Labour Relations or equivalent.
  2. Master’s Degree in Labour Relations (any designation for these above would be considered an asset).
Technical Skills/Knowledge
  1. Knowledge of LR principles.
  2. Ability to analyze complex information and ask probing questions to formulate substantive recommendations or make decisions that consider a longer-term view.
  3. Proficient in Microsoft Office (Excel, Word, PowerPoint).
  4. Fluently bilingual both written and verbal (English, French).

This position is posted as a grade 7. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.

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