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Food & Beverage Supervisor, Silverwater Chateau

1 month ago

Village of Alberta Beach, Canada Pursuit Collection Full time

What will be your daily pursuit?: The Food and Beverage Supervisor under general direction trains, schedules and directs frontline staff to perform their duties to Guest Experience standards


What will your compensation be?: The starting wage for the role is $20.00 / hr


When does this adventure begin?: This is a full-time, year round position beginning in March 2025.


What perks can you expect?:

  • Join an inclusive, global team and make life-long connections.
  • Enjoy free access to Pursuit attractions and 50% off for friends.
  • Get discounts on hotel stays, dining, and retail.
  • Access subsidized mental health and wellness resources.

What will you do in this job?:

  • To act as the Location Manager in the absence of the Manager covering vacation and days off
  • Preparation and verification of daily cash reports
  • Ensuring accurate cash, debit, and credit card transactions
  • Involved in the placing of and receiving food orders
  • Coordinate food and beverage inventories
  • Interacts with customers and maintains the highest level of customer service
  • Receive payment for all services provided to the customer
  • Listen to and resolve any customer complaints
  • Ensure the restaurant area is clean and organized at all times
  • Serve tables, bartend as required
  • Uphold the high standard of environmental stewardship expected for all employees
  • Report all maintenance and repair needs to the Location Manager
  • Report and assist the Location Manager with performance management of employees
  • Ensure opening and closing checklists are up to date and being used properly daily
  • Detailed daily communications; to staff via lineups and on the floor discussion, to leadership via shift pass ons, in addition to daily shift reports outlining the shift in detail
  • Motivate staff and have an influential part in team building and bonding
  • Lead GEM and tour functions:
    • Printing and advance review of BEO's
    • Setup and service of all events - ensuring no details are missed and the guest experience is seamless
    • Completion of GEM and Tour Billing ensuring accuracy and timeliness

What skills and experience do you need for this job?:

  • Hospitality certification preferred
  • Minimum three (3) years' experience in restaurant operations with supervisory experience
  • Proserve and WHIMIS certification
  • Excellent knowledge of food & beverage service
  • Good knowledge of wine, spirits and beer
  • Excellent communication, interpersonal, guest and public relations skills
  • Neat and clean in appearance and work habits
  • Ability to accept and give direction
  • Ability to motivate, train and provide ongoing coaching
  • Be able to work with minimal supervision
  • Ability to work within a team
  • Positive attitude
  • Ability to deal with guest challenges and solve problems as they arise
  • Able to work all shifts including split shifts

What will your work environment be like?:

  • Beautiful. You'll be working in an iconic, unforgettable, and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
  • Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
  • Independent. You'll spend your days in and around our amazing properties.
  • Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.


EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.


Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team


We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

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