Customer Service Manager, Private Banking 1859

Working in a dynamic, collaborative, team-based environment and reporting to the Regional Administrative Manager, As Customer Service Manager – Private Banking 1859 you will focus on and be responsible for applying the Private Banking 1859 vision and playing a key role in your branch's (or branches') operations. You'll listen attentively to your employees, be actively involved in their daily coaching, and ensure your team's professional development.Your role:Supervise administrative operations and daily compliance of the Private Banking 1859 branch network.Lead a team of Banking Associates, receptionists, and administrative staff while structuring the activities of a team of Senior Private Bankers daily.Identify and cultivate business opportunities in the market, expanding the client base and contributing to the establishment of effective business development strategies. Attending client events & networking sessions.Oversee the seamless functioning of daily branch operations, including account management, cash management, securities transactions, receipt and delivery management, correspondence handling, scheduling, and staffing.Ensure a consistent Red Carpet client experience across the PB1859 network, maintaining operational quality and compliance standards in alignment with established policies and procedures.Communicate, uphold, and ensure compliance with administrative policies and procedures.Provide advisory input to the RVP regarding the performance and quality of work by the team of associates under your supervision.Contribute to the Bank's business development by fostering the development of effective policies, programs, and strategies. Work with RVP to lead office meetings and initiatives.Escalate, negotiate, and coordinate with various internal and external partners to resolve complaints and issues.Serve as a change agent in implementing special projects initiated by the Head Office.Your Team:Our training programs use on-the-job learning to help you master your role. You can access personalized training content on topics such as banking solutions and management to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development.Basic requirements:Bachelor's degree and a minimum of 5 -10 years of experience, including one year in a similar function or at least 1 year in personnel management combined with business development and customer serviceRecognized banking expertise (processes, products & applications) Expertise in complianceExperience in coaching, training personnel, and conflict resolution, an assetExcellent interpersonal and communication skills, with a strong ability to effectively articulate National Bank’s strategy and capabilities within the marketplace.Languages:SkillsCritical Thinking Diversity & Inclusion Emotional Intelligence Problem Solving Risk Management Stress Management Client-focused Decision Making Learning Agility Mobilization Partner Development Resiliency Strategy Execution Managerial CourageYour benefitsIn addition to competitive compensation, you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.Health and wellness program, including many optionsGroup insuranceGenerous pension planEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinicWe're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?Why work at National Bank?There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.For an inclusive and diverse environmentWe foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates What can you bring to our team? #J-18808-Ljbffr