Service Desk Analyst
4 weeks ago
As a Service Desk Analyst at JDI IT, you will serve as the primary point of contact for Incident Reporting, Service Requests, and general IT questions. Our high-energy, fast-paced team takes pride in going above and beyond by delivering strong technical support and exceptional customer service. As a pivotal member of the IT team, you will guide end-users through processes, adhere to Incident Management processes, and uphold ITIL Best Practices. This role offers an opportunity to join a forward-thinking and motivated Service Desk, where you can expand your technical skills, gain valuable business knowledge, and make a lasting impact.All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).QualificationsEducation Required: A university degree or college diploma related to ITExperience with desktop applications such as: Windows 11, Office 365, Teams, Microsoft Edge, Google Chrome, SCCM remote control, SharePoint, Pulse SecureExperience with end-user computing technologies - desktops, laptops, handheld devices, mobile devicesStrong communication skills with an uncompromising focus on delivering an excellent customer experienceAbility to analyze, troubleshoot, and escalate technical issues through to resolutionNaturally curious with a creative and open-minded approach to problem solvingA continuous learner motivated by new challenges and fast-paced environmentsBonus:Experience in an IT environment supporting end usersFamiliarity with Active DirectoryExperience with ServiceNowITIL Foundations or working knowledgeCustomer service experienceResponsibilitiesServing as the primary point of contact for incident reporting, service requests, and general IT inquiriesProviding strong technical support and exceptional customer service to end-usersGuiding end-users through IT processes and troubleshooting technical issuesAdhering to Incident Management processes and upholding ITIL Best PracticesActing as the single point of contact for incident escalations, ticket/call review, and complaintsCollaborating with other IT team members to resolve complex technical issuesDocumenting and maintaining records of reported incidents and service requestsContributing to the continuous improvement of service desk processes and proceduresStaying updated on the latest technologies and industry best practices to enhance service delivery #J-18808-Ljbffr
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Senior Service Desk Engineer
4 weeks ago
Fredericton, NB, Canada Cvent Full timeOur Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to...
