Client Solutions Manager

4 months ago

Halifax, Canada GGB - Global Full time
Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.


How you'll make an impact

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. We are looking to fill a full time role for a Client Service Representative on our commercial lines team. The main responsibility of the Customer Service Representatives role is to ensure exceptional client service to Gallagher's Commercial Insurance clientele. While working on a fun and collaborative team the CSR carries out a wide range of duties. Do you have an optimistic outlook and willingness to work with a dynamic and diverse team? Are you a resourceful and ambitious individual wanting to continue to expand your insurance knowledge and skills? If you answered yes, then you would be an excellent addition to our highly motivated and productive team. Key Job Responsibilities - - Assist the Producer in client service duties - Weekly overview of renewals - Prioritizing and handling daily phone calls, e-mails and mail. - Providing timely responses to client queries - Meeting with team members to check on challenges and give direction. - Assisting with marketing of accounts and attend client meetings as necessary - Problem solving concerning different coverages, rating, claims and competition - Administration associated with client service record notes, instructions, new submissions, renewal submissions, letters, claim reporting - Handling activities in EPIC - Handle claim notices and ensure a timely reporting to carrier(s) - Other duties as assigned
About you

Required: High School Diploma/GED and 1+ years of related experience.

Preferred: Appropriate license

Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks
Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Flexible medical & dental coverage to meet your household's needs
  • Life, Dependent Life and AD & D Insurance options
  • Retirement savings including RRSP including a company match, TFSA, pension and more
  • Employee Stock Purchase Plan

Other benefits include:

  • Educational expense reimbursement
  • Employee assistance programs
  • Discounted gym membership (GoodLife Fitness)
  • Opportunity for flexible work arrangements
  • Paid sick days & personal days
  • Paid Time Off to Volunteer
  • Employee education recognition program
  • Employee referral bonus program
  • LifeWorks Employee Assistance Program
  • Matching Gift Program
  •  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

 

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

 

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

 

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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