Fraud Analyst

2 weeks ago

Montreal, Canada National Bank of Canada Full time

Job Overview As a Fraud Dispute Analyst, you will handle calls from clients wishing to dispute transactions on their accounts. Your primary mission is to guide clients through the dispute process, playing a key role in fraud prevention and in protecting the financial interests of both our clients and the bank. Responsibilities Answer calls from clients disputing transactions on their accounts Support clients with concerns related to disputed transactions Analyze suspicious transactions and provide detailed assistance throughout the dispute process Build trust with clients, internal colleagues, and partners Refer clients to specialized colleagues when needed Team Within the Fraud Prevention and Detection sector, you’ll be part of a dynamic team of 22 colleagues and report to the director. Our team stands out for its curiosity and commitment to fulfilling our mission. Schedule The call center operates Monday to Friday, 8:00 AM to 8:00 PM, and you must be available full‑time (37.5 hours/week) during these hours. Your work schedule will vary and be provided three weeks in advance. Training and Development Your onboarding includes approximately 4 weeks of daytime training, followed by 2 weeks of hands‑on training supported by expert colleagues. Our training is based on learning by doing, helping you master your role. Career Growth Career growth opportunities include advancement within your role, promotions, and mobility within the sector. We encourage internal mobility. Requirements High school diploma Experience in customer service or advisory roles Ability to support clients and make decisions Languages Additional required languages: English, French. Compensation Starting at $25 per hour. Benefits Health and wellness program, including many options Flexible group insurance Generous pension plan Employee Share Ownership Plan Employee and Family Assistance Program Preferential banking servicesOpportunities to get involved in community initiatives Telemedicine service Virtual sleep clinic Seniority level Mid‑Senior level Employment type Full‑time Job function Finance and Sales Industry Banking #J-18808-Ljbffr

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