Customer Support Advisor

4 weeks ago


Edmonton, Canada Wajax Full time

Customer Support Advisor (Parts Technician) – Equipment Deliver consistently high levels of service to customers and branch by determining requirements, answering inquiries, resolving problems, and fulfilling requests. Work closely with branch personnel and customers to ensure transparency of all interactions and order/quote status, providing excellence in the Customer Experience. The Role Manage customer satisfaction with existing customers by delivering the utmost in customer service Provide technical and product advice for all customer and branch inquiries Serve as a solutions provider, providing technical information regarding product selection Generate new and repeat sales by providing product and pricing information Develop proposals and quotes based upon client needs, specifications, and product offerings Increase sales and average order size through cross‑selling, up‑selling, add‑on sales, and promotional items Process orders for internal and external customers, including quoting, order entry, expediting, and follow‑up Support preparation of customer presentations, tenders, RFQs, and project quotations as required The Candidate Bilingualism is considered an asset Education: College diploma / post‑secondary education Work experience: 3‑5 years related experience on a parts counter with a strong customer‑service background Knowledge: Basic knowledge of Wajax’s lines of business including heavy equipment and material handling Proficiency: Strong oral and written communication skills; Microsoft Office (Outlook, Excel, Word, PowerPoint) The Company Since 1858, Wajax has been a leading industrial products and solutions provider, serving Canadian industry coast‑to‑coast. We work across a wide range of industries, including energy, renewables, food and beverage, construction, and many others, powered by people passionate about making a difference. Highlights Include Competitive health and dental benefits with no waiting period (100% employer paid premiums) and a health spending account Wajax‑led e‑learning and product training through industry‑leading manufacturers Exclusive discounts with manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, and others Recognition program with points earned for merchandise or gift certificates, plus cash awards Company matched pension plan Award‑winning health and wellness program As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview. As a condition of employment, final candidates will be subject to pre‑screening. #J-18808-Ljbffr



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