Sr./Lead UX Designer

Sr./Lead UX Designer role at Applied Systems Canada Overview Amazing Career Moments Happen Here. Transforming the insurance industry is ambitious, and Applied is building a team that learns, tries new things, and delivers innovative software and services that are indispensable to customers. With 40+ years in insurtech, Applied creates a place where career moments are possible. We are searching for a Sr./Lead UX Designer to lead strategic research and designs for our Employee Benefits team, focusing on tailoring the agency management system experience for Benefits users and connecting carrier and partner solutions to digitize the round-trip of insurance. The Lead UX Designer will handle projects across multiple products and be accountable for the delivery, quality, and success of the product’s user experience throughout the entire product lifecycle. You will strategically collaborate with the Product Management team to create solutions to challenging problems through generative user research, ideation, and designs & prototypes to provide users with an efficient experience that simplifies interfaces and complex employee benefits insurance workflows. What You Will Do Develop a strong understanding of our users’ experience through our suite of products, and explore the needs and motivations of our target users Strategize with stakeholders across multiple functions to identify and understand the impact of potential problem spaces Collaboratively lead discovery with Product Management partners via mixed-methods research to acquire attitudinal and behavioral user data, synthesize and analyze results with related research efforts to deliver meaningful insights Explore solutions in conjunction with stakeholders, creating artifacts such as user flows, experience maps, journey maps, wireframes, and prototypes Own workstreams from strategic planning through design hand-off, post-release testing, and research What You Will Need To Be Successful Remote Opportunity: Ability to work 100% remotely, or from an Applied Systems office Must Have 7+ years of experience in UX, preferably in commercial software and enterprise environments Key Skills: Excellent communication, facilitation, problem-solving, reasoning, and analytical skills Excellent understanding of user experience research methodologies and design principles Proficient in creating prototypes using tools such as Figma, Balsamiq, Miro, etc. Desired Skills but not required Insurance industry or Insurance technology experience Ability to quickly learn and adapt to new technologies and techniques – e.g., AI, Machine Learning Education Bachelor’s degree in Computer Science, Design, or equivalent work experience. We proudly support and encourage people with military experience, as well as military spouses, to apply. Your Security Matters Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is part of building our brand and reputation. We don’t discriminate and are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, or other protected status as required by applicable law. #J-18808-Ljbffr