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Customer Service Account Management Representative

1 month ago

Calgary, Canada PBS Systems Full time
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The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
The Account Services Representative provides completion assistance and follow up verification for the Account Services, Relationship Management, and Consulting teams of the Dealer Development department. Working with the Accounts Coordinator they take a “do or delegate” approach, working to identify the request, solve if possible, and dispatch to the appropriate person or team as needed and follow up to ensure success. This is primarily an administrative role with a focus on assisting co-workers who are directly engaged with our customers to deliver a quicker response on customer concerns. b>
  • Review, and follow up on customer requests to ensure successful completion
  • Maintain customer concern spreadsheets for individual accounts to facilitate follow up between customers and the Relationship Management teams
  • Spreadsheet management is a key focus of this role
  • Assist the Consulting team with software setups, training, and preparation as required
  • Assist with process improvement: Identify, document, and streamline existing internal procedures
  • Assist with various investigation/discovery project work as needed
Qualifications:
  • High School Diploma required
  • Excellent MS Excel skills required
  • MS Word experience is an asset
  • PBS / DMS Software experience an asset
  • Previous experience with administrative tasks in an office setting preferred
  • Dealership experience an asset
  • Good verbal and written communication skills
  • Willingness and ability to keep up to date with evolving technology
What we offer:
  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Access to an onsite gym at some locations and/or corporate membership to Goodlife
  • Free parking
  • Staff events
  • Great referral bonus
  • Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email.