eServices Product Manager

Job Summary and Requirements This competition is to fill a 2-year term/anticipatory permanent position. Temporary assignments may be considered. Join the Digital Service Delivery Team at the Department of Highways and Public Works Are you ready to make a positive impact on Yukon communities? The Department of Highways and Public Works provides the infrastructure necessary for life in Yukon. Together, we are committed to upholding the values of safety, innovation, teamwork, and leadership in our everyday work. We are currently seeking a talented individual to join our eServices Branch, Information & Communication Technology team. This position, Product Manager, Digital Credentials, will be responsible for leading and advancing the Government of Yukon’s digital credentials and identity management program, providing secure, private, and user‑friendly digital credentials and identity management for both the public and the government, enabling high‑value services to move online, reducing barriers to accessing services, and increasing the availability of information and digital interactions for Yukoners. Essential Qualifications Bachelor’s or master’s degree in computer science, information technology, information management, business administration, or a related field. Extensive experience in product management, digital identity and credentials systems, digital service delivery, cybersecurity, or similar digital platforms. Experience in leading and delivering large, complex digital programs on time and within budget in a government or similarly complex organization. Experience working with identity and access management (IAM) systems, digital credentials, or related technologies (e.g., digital wallets, verification services, API integrations, or secure data exchange). Experience advising, coordinating and collaborating with cross‑functional teams, including end users, program areas, vendors, technical specialists and senior stakeholders. Experience developing business cases, roadmaps, governance frameworks and product strategies, including defining scope, priorities, and success metrics. Experience using data, analytics, metrics, and KPIs to guide product decisions and evaluate service performance. Desired Knowledge, Skills and Suitability Knowledge of digital identity standards and technologies, including digital credentials, authentication models, and privacy/security best practices. Expertise with modern identity management systems, architectures, and technologies (e.g., SSO, OAuth, OpenID Connect). Understanding of user‑centered service design, digital product management, agile practices, accessibility, usability, service quality principles, and the use of data/metrics to improve services. Demonstrated leadership skills to manage a program involving multiple projects and priorities within the digital identity domain. Knowledge of new and emerging digital and technology sectors, including product management practices, data analysis, user research, web analytics, cybersecurity concepts, and digital identity technologies. Excellent communication, facilitation, and stakeholder engagement skills, with the ability to collaborate effectively across technical and non‑technical groups. Demonstrable experience of being organized, self‑driven, and able to prioritize workload in a fast‑paced, high‑demand environment. Knowledge of government operations, legislation, and policy environments is an asset. Job Requirements Travel may be required. For more information about this position, please contact Ayshwarya Mohandas, Manager, eServices for citizen at ash.mohandas@yukon.ca. For more information on what is happening at HPW, we encourage you to check us out on Yukon.ca and Facebook. Eligibility List: 12 months Seniority Level Mid‑Senior level Employment type Full‑time Job function Product Management and Marketing Industries Government Administration #J-18808-Ljbffr