Senior Business Analyst to map business processes to provisioning services on an ITSM project for a

12 hours ago


Ahuntsic North, Canada S.i. Systems Full time
Our valued public sector client is hiring two

Senior Business Analysts to map business processes to provisioning services on an ITSM project .

Background: The organization is in a tools agnostic state. They are in the process of revamping their ITSM processes and will need help in the following areas of focus; service catalogue rationalization, IT Service pipeline, and provisioning services.

Tasks: Map new business processes for

provisioning services . Provide expert knowledge and develop documentation statements of requirements for

ITSM

project. Support the Information Technology Service Management (ITSM) data collection and analysis of business requirements. Track project updates using Azure DevOps. Analyze technologies for accessibility in accordance with the Government of Canada Guideline on Making Information Technology Usable by All.

Must Haves: Business Analyst

- 10+ years ITSM

- 5+ years Secret Clearance

Nice to Have: Azure DevOps - 2+ years ITIL Certification Apply

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