Receptionist - Part-time

We are looking for an energetic and outgoing person part-time Receptionist to welcome smiles, support residents and keep our retirement community running smoothly. If you thrive in a fast-paced environment and love connecting with people, this is your opportunity to make a meaningful difference everyday.At Rotary Villas, we pride ourselves on creating a warm safe and engaging community for our residents. Please check out website and Facebook page to learn more about Rotary Villas at Crocus Gardens.This position works 48 hours bi-weekly, a combination of day (7:30am - 3:30pm) and evening (3:30pm - 11:30pm) shifts, including every other weekend. Starting wage $17.50 per hour.Please send resume to: lisa@rotaryvillas.caMAJOR DUTIES & RESPONSIBILITIESManages and performs receptionist duties as per Reception Manual. Daily interaction with residents and visitors.Monitors door and security camera system, while allowing entry to visitors.Welcomes visitors, encourages sign in and out, and directs accordingly.Handles resident and guest inquiries about services in a professional and courteous manner, and directs to manager accordingly, if required.Acts as first responder to distress calls including emergency pull cord system and wellness checks.Answers phone and transfers to appropriate person or records and relays messages.Schedules guest suites, guest meal reservations, shuttle bookings and common room bookings according to procedures.Records room service orders accurately and provides to kitchen staff in timely manner.Receives cash or cheque payments for guest meals, guest suite, additional services, etc., and issues receipt.Maintains a clean and tidy reception area at all times.Operates standard office equipment on a regular basis, including a computer and photocopier.Documents inquiries, incidents, and daily documents accurately.Performs receptionist duties that are resident focused while maintaining a home-like environment.Attempts to resolve problems in a timely manner, and to the satisfaction of all parties.Utilizes professional communication to establish a working relationship with residents, families and co-workers for the purpose of meeting the residents needs, ensuring respect, dignity, individuality of each resident and staff member.Communicates in English verbally and in writing to the residents, their families and friends, and Rotary Villas team.Always acts respectfully towards co-workers, supports teamwork practices, and maintains positive work relations and communication.Protects confidentiality of residents, staff and activities of Rotary Villas at Crocus GardensParticipates in continuing education/in-service programs relevant to role, to ensure skills and abilities are maintained and enhanced.Performs other related duties as required to assist in the provision of quality services to the residents of Rotary Villas at Crocus GardensQUALIFICATIONSRequired:Possesses a high school diploma (Grade 12).A current and clear Criminal Record Check including Vulnerable Sector Search, Child Abuse Registry Check, and Adult Abuse Check.Current CPR and First Aid Certification required or must be willing to obtain upon hire.Fully vaccinated against Covid-19.Possesses excellent organizational, time management and multi-tasking skills.Physical and mental health to meet position demands.Excellent knowledge of Microsoft programs including Word, Excel, PowerPoint, and Publisher.Ability to maintain a high level of accuracy and confidentiality.Customer-focused attitude.Great attention to detail.Ability to multi-task.Genuine interest in and concern for residents.Must have good attendance in present position.Demonstrated ability to verbally communicate in English.Demonstrated ability to read and understand written and verbal instructions.Ability to establish and maintain positive working relationships.Maintains a professional appearance.Demonstrated basic phone and cash handling skills.Preferred:Minimum of 1 year experience in the provision of reception/customer service.Minimum of 1 year experience in a healthcare setting providing resident assistance (resident assistant, healthcare aide, sitter etc.). #J-18808-Ljbffr