Associate Director

7 days ago

Toronto, Ontario, Canada Mufg Investorservices Full time
Associate Director / AVP, Business Continuity Management
  • Full-time
  • Office Location: Toronto
  • Rank: Associate Director
  • Employment Type: Permanent Full Time

Experience something Brilliantly Different with a career at MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.

The Business Continuity team is accountable for setting and maintaining the MUFG Investor Services' Operational Resilience, Business Continuity Management (BCM) and Crisis Management (CM) standards and frameworks that will maximize the businesses return on investment and ensure client confidence is upheld at all times.

The role reports directly to the Senior Associate Director, Business Continuity Management and will partner and collaborate across the organization to increase the maturity of the existing scenario testing program to enable the firm to continue to assess risk and associated mitigation strategies, while being responsible for the end-to-end processes for scenario testing.

Additionally, the candidate will be required to partner with the existing Crisis Management function to provide support to crisis teams in real-world events and their own exercises, as well as provide training for and apply knowledge and information gained through the identification and execution of scenarios.

Role and Responsibilities

  • Develop and maintain Location Emergency Management Team (EMT) manual and business continuity plans.
  • Promote risk culture around resilience, continuity and crisis management.
  • Responsible for managing the delivery of all Operational Resilience and Business Continuity testing requirements.
  • Develop and maintain a scenario library and agree on scenario details aligned to internally identified risks and vulnerabilities and externally published horizon scanning reports.
  • Create an annual testing schedule covering all Operational Resilience and Business Continuity testing requirements.
  • Coordinate all pre-testing activity, including scoping documentation, testing plans and packs, logistical requirements with relevant stakeholders.
  • Coordinate the facilitation of all testing activities, including the leading of testing exercises where appropriate.
  • Be the central point of contact for all Operational Resilience testing requirements support coordination across other related testing activities across the business (e.g. disaster recovery, cyber security, etc.).
  • Track closure of gaps and action plans identified from all operational resilience and business continuity tests.
  • Develop and maintain the BCM and Operational Resilience training material for all employees, location EMTs, location BC coordinators.
  • Develop and maintain the user guides for BCM tools and systems.
  • Collaborate with problem management teams to drive permanent resolutions based on identified root causes.
  • Any other ad-hoc duties, as required.

Knowledge and Skills Required

  • Knowledge and understanding of regulatory requirements for risk management and BCP, as well as risk requirements and guidelines.
  • Strong understanding of Business Continuity, Crisis Management, IT Disaster Recovery and IT Service Management.
  • Working knowledge of Fund administration business.
  • Hands on knowledge of risk assessment techniques, business impact analysis, BCP planning and testing with strong cross-experience in financial services / fund services.
  • Advanced ability with the Microsoft Office suite of applications.
  • Advanced proficiency in Microsoft Excel and experience of onboarding new systems / technology are preferred.
  • Strong IT skills with strengths in Microsoft Office products.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

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