Customer Experience Associate Future Opportunities

Customer Experience Associate - Future Opportunities Join the TD Securities team as a Customer Experience Associate and build a rewarding career while delivering legendary customer experiences. Job Overview Work Location: Simcoe, Ontario, CanadaHours: 37.5 per weekLine Of Business: Personal & Commercial BankingPay: $22.00 - $27.21 CAD per hour TD is committed to fair and equitable compensation opportunities. Base pay may vary depending on skills, experience, and business needs. Ask about compensation details with your recruiter. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build deep and long‑lasting relationships with customers by performing a broad range of customer service transactions, providing information and advice on services, products, and solutions, and ensuring a positive customer experience. In This Role You Will: Process financial transactions such as deposits, withdrawals, and bill payments in accordance with operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions while exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary. Achieve assigned goals by promoting banking solutions and completing business processes accurately and in a timely manner. Connect personally with customers to advise them on banking solutions and processes. Help build a positive, diverse and equitable work environment through team effectiveness and personal performance development. Assist the team by respecting coworkers, staying dedicated and keeping everyone updated on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist. Job Requirements High school diploma and/or at least 1 year of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time‑management skills for a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet use. Proactive initiative, accuracy, and attention to detail while handling multiple tasks and changing priorities. Excellent verbal and written communication skills with a calm, courteous and effective customer‑centric approach. Benefits & Total Rewards Our Total Rewards package includes a base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information TD is subject to provincial employment regulations. Each province or territory in Canada has its own set of regulations and requirements. We are committed to giving colleagues the support they need to thrive. Colleague Development Regular career and performance conversations with your manager, access to an online learning platform, mentoring programs, and career growth discussions help you unlock future opportunities. Training & Onboarding Comprehensive training and onboarding sessions to equip you for success in your new role. Interview Process We schedule interviews with candidates of interest. Outcomes are communicated by email or phone call. Accommodation Your accessibility is important. Let us know if you need accommodations such as accessible meeting rooms, captioning for virtual interviews, and more. Language Requirement (Quebec Only) Sans Objet Job Details Seniority level: Entry level Employment type: Part‑time Job function: Other Industries: Investment Banking Referrals Referrals increase your chances of interviewing at TD Securities by 2x. #J-18808-Ljbffr