Personal Banking Associate

4 weeks ago

Central Ontario, Canada TD Full time

Personal Banking Associate - (Future Opportunities) Location: Simcoe, Ontario, CanadaSalary: $43,900 - $58,600 CADHours: 37.5Sector: Personal and Commercial Banking Services Job Description At TD Canada Trust, we are the frontline of TD Bank. We build deep and lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on products and solutions to existing or prospective TD customers. Our branch staff helps customers understand their financial needs and offers products and services that meet those needs, while ensuring a positive customer experience. In This Role, a Typical Day May Look Like Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions. Understand customer needs and guide customers to the right contact person for appropriate solutions, exercising good judgment in confidential matters. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking. Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management. Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives. Job Requirements High School diploma and/or 1+ years of relevant experience. Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months. Post‑secondary or undergraduate degree (in related field) preferred. Proficiency in using MS Office (Word, Excel, Outlook), branch software, and Internet. Knowledge of banking solutions and processes to advise customers. A self‑starter who works independently in a dynamic work environment through strong administrative, organizational, planning, and time‑management skills. A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities. A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner. #J-18808-Ljbffr

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