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Lead Front Desk Agent
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OverviewAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.At Hotels on Whyte, we are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:Competitive wagesAn exceptional benefit plan for eligible associates & your family membersFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent managed properties in North America for you & your family membersOpportunity to grow with usA workplace that you can be proud of, where you are valued, trusted and supported by the teamResponsibilitiesHere is what you will be doing each day:As our Lead Front Desk Agent, you will be working with and helping to lead our Guest Services team to provide excellent customer service to our guests.You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.Ultimately, you will be responsible for assisting in the supervision of the front office operations to achieve customer satisfaction, quality service and compliance while meeting financial goals.QualificationsRequired: 1 yearPrevious guest service supervisory experience in a hotel requiredBehaviorsLeader: Inspires teammates to follow themTeam Player: Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well #J-18808-Ljbffr
