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Change and Configuration Lead
2 months ago
About the role
This role will oversee the training, communication, and change management activities for an Oracle ERP implementation affecting finance and supply chain functions within Canada. The role will be primarily responsible for coordinating with business and functional leaders, and ERP Project team to assess, develop and implement best practices for managing change required by the software implementation, executing training material and project communications, and contributing to a successful implementation of the software product.
- Coordinate with existing laboratory managers, regional business leaders, functional finance and supply chain leaders, and Oracle ERP (Fusion) project implementation team to develop and implement plans for organizational change management, user engagement, training, and communications for the successful implementation of the software solution.
- Meet with Business and functional leaders to identify the most critical aspects of the change that will be required, develop detailed plans and prioritization to address the largest challenges and opportunities within each phase of the project.
- Develop content for a Change Champion network for Finance and Procurement / Supply Chain (Requisitioning & Receiving) to ensure early engagement with participants to equip them with training materials to improve awareness of the project, provide feedback for improvements and observations during early testing and training, and support the implementation in the final stage.
- Develop overall training plan and approach for the project.
- Provide detailed project plans in line with the training and OCM approach and global implementation strategy, ensuring that any risks, issues, actions, and decisions are flagged appropriately. li>
- Provide introductory and project status update communications to the potential user community.
- Managing training participant scheduling, training session scheduling, and organizing physical / site resources to facilitate training program.
- Develop metrics to evaluate the training program’s effectiveness and report on the training program against metrics.
- Support the development of necessary procedures, guidelines and forms to facilitate use of the Oracle ERP software.
About you:
- Thorough knowledge of modern learning and development tools and technique
- Experience supporting cross-functional technology strategic programs from end to end.
- Experience working on large transformation projects in a fast-paced environment.
- Experience creating OCM plans that outline scope, schedule, roles and responsibilities, risks, and assumptions.
- Ability to develop strategic communication deliverables, facilitate training sessions, and deliver workshops for Client IT programs.
- Oracle Cloud ERP (Fusion), Supply Chain Management, and Finance experience(s) across multiple implementation cycles and/or in multiple organizations strongly desired. If not Oracle, other ERP experience (i.e. SAP, Salesforce, Workday) is acceptable and required.
- Sharepoint, Microsoft Teams, PowerPoint, and other technology as needed to support the project training and communications
- Resourceful self-starter capable of producing quality work with minimal supervision required.
- Strong organizational skills with the ability to quickly adapt to and manage changing requirements and demands required.
- Excellent written and oral communication skills required, not only with the Oracle process teams but also with super-users, change agent networks, and end-users across global locations.
