Applications Analyst – MS Dynamics 365 CRM

Applications Analyst – MS Dynamics 365 CRM & Business Systems Join to apply for the Applications Analyst – MS Dynamics 365 CRM & Business Systems role at UJA Federation of Greater Toronto At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America – a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we’re changing lives. As one of North America’s leading Jewish non‑profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well‑being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide. About the Role We are seeking a skilled and proactive Application Analyst – Microsoft Dynamics 365 CRM & Business Systems to support, optimize, and enhance our Microsoft Dynamics‑based fundraising platform, its integrations, and our ecosystem of other business applications. You will collaborate closely with internal teams and external vendors to provide technical support, manage system configurations, optimize workflows, and drive process improvements. The ideal candidate will combine strong technical expertise with a solutions‑oriented mindset to help us maximize the value of our applications ecosystem. Key Responsibilities akoyaGO Platform Administration & Support Serve as the primary administrator, technical liaison and internal expert for akoyaGO (our CRM, donor management, financial management and grant management platform built on Microsoft Dynamics 365 cloud CRM platform) and its portals. Manage and resolve support issues, including security roles, workflows, bugs, system triggers, and alerts. Coordinate vendor support, monitor releases, and test updates and customizations. Support Email Marketing Platforms used by Foundation department (e.g., Pardot, Mailchimp or similar), Event Management platforms, online giving, tributes, peer‑to‑peer platforms (e.g., CrowdChange, Classy or similar). Perform data imports/exports and manage large data sets. Train Foundation users on new features, changes and promote best practices. Create and maintain documentation for administrative processes and configurations and facilitate knowledge transfer. Implementation, Integration & Data Management Participate in system improvement initiatives and new platform implementations. Liaise between business teams, IT, and vendors to ensure efficient integrations and data workflows. Lead and support integrations between akoyaGO, Salesforce, and marketing platforms. Develop solutions for managing communication preferences, and audience segmentation. Work with internal departments to identify data governance issues and deliver cross‑platform functionality. Additional Responsibilities Support, administer, troubleshoot, and provide user assistance for multiple software applications, resolving issues raised through incidents, service requests or other applicable channels. Maintain internal audits for multiple applications and perform version updates for on‑premises installed software such as Abila MIP, Microix and other as required. Participate in any project deemed necessary by the organization, including but not limited to SharePoint sites creation and migration of documentation from network drives to SharePoint sites. Required Qualifications Bachelor’s degree in Information Systems, Computer Science, or related field. 3–5 years of experience in application support, CRM administration, and systems integration. Strong hands‑on experience administering cloud‑based Microsoft Dynamics 365 CRM and Microsoft Business Central – a must‑have. Proficiency with Power Platform (Power Automate, Power Apps, Power BI) – a must‑have. Strong understanding of data structures, business rules, workflows, alerts configuration, and change management. Proficient with Microsoft 365 tools, including SharePoint (sites, libraries, migration, user management), Teams, and Outlook. Knowledge of on‑premises server management and experience handling various version upgrades of software platforms. Experience with data import/export (Excel, etc.) and managing large data sets. Excellent analytical, communication, and documentation skills. Comfort working across technology, fundraising, and finance teams. Preferred Experience Familiarity with nonprofit operations, donor‑advised funds, fundraising operations, and grant management. Experience with akoyaGO CRM, Salesforce CRM or similar platforms. Experience managing third‑party fundraising, event management, and email marketing platforms like CrowdChange, Classy and MailChimp or similar. This is a full‑time permanent position, Union Level 4. At UJA we support a flexible work schedule, and all of our employees engage in hybrid work. Engagement and connection are key to supporting the best employee experience and we want to ensure that this puts balance and well‑being at the forefront of our approach to ways of working. In addition to a rich time‑off policy, UJA’s offices are closed on all Jewish holy days (yom tov) and we support early office closures to observe the Jewish Sabbath (Shabbat). Qualified applicants are invited to submit a cover letter and resume. Only those applicants invited for interview will be contacted. Please be advised that all offers of employment are contingent upon the successful completion of professional references and background checks including Social Media Account(s) and a Police Records Check/Vulnerable Sector Screening. Commitment to Inclusion and Accessibility: UJA Federation supports a diverse candidate and employment experience. We are proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities. We encourage you to follow us to get regular updates on open roles. We are committed to creating an inclusive and accessible workplace and believe this is essential to ensure that every member of our team can thrive. We adhere to barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code‑protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr