Customer Experience Associate

2 weeks ago


Westbank First Nation, Canada TD Securities Full time

Position Overview Westbank, British Columbia, Canada – 15 hours per week – Personal & Commercial Banking. This Customer Experience Associate role focuses on delivering outstanding customer service at TD Canada Trust’s branch, operating within standardized procedures and TD’s Code of Conduct and Ethics. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay actually offered may vary based on the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter. Responsibilities Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend banking solutions while exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence. Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet. Proven initiative and detail orientation to handle multiple tasks and shifting priorities. Dynamic communicator with established customer experience skills who can connect verbally and in writing with diverse audiences in a calm, courteous, and effective manner. #J-18808-Ljbffr



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